Business Operations Analyst

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Role:
The Business Operations Analyst is responsible for defining and communicating comprehensive solutions that integrate application software, operating platforms, and third-party components to deliver best-in-class information management systems for municipal and state public sector organizations. This role leads the scoping of service hours for potential business, ensuring proposals are accurate and competitive. The analyst provides guidance for upgrades, additions, and legacy product deployments, and works closely with sales teams to capture customer technical requirements, understand technologies, and recommend approaches that address client needs. As the primary liaison between sales and other business units—including planning, design, development, deployment, pricing, and support—the analyst maintains a broad understanding of all technical and integration aspects of company solutions, both on-premise and cloud-based. Additionally, this role reviews current business processes related to scoping, identifies trends, and delivers actionable reporting to streamline operations, eliminate inefficiencies, and automate processes where beneficial.

Job Duties Include:

• Lead the scoping of service hours for new business opportunities, collaborating with sales, product, and technical teams to capture requirements and develop accurate estimates.
• Define, design, and communicate technical solutions, ensuring all elements combine to meet client requirements and organizational standards.
• Analyze historical and current scoping data to identify trends, inefficiencies, and opportunities for process improvement.
• Develop and deliver reports, dashboards, and presentations to communicate findings and recommendations to stakeholders.
• Review and refine existing business processes related to scoping, focusing on streamlining workflows, reducing unnecessary steps, and automating repetitive tasks.
• Integrate data from multiple sources to ensure accuracy and integrity in scoping and operational analysis.
• Collaborate with cross-functional teams to ensure proposed solutions are feasible, cost-effective, and aligned with organizational strategy.
• Maintain high integrity and confidentiality regarding financial and operational information.
• Support sales and client-facing teams by providing technical and operational insights during proposal and contract capture processes.
• Stay current on industry best practices and emerging technologies to continuously improve scoping and operational processes.
• Perform all other duties as assigned.

Requirements:

• Bachelor’s degree or equivalent experience required.
• 2–4 years of experience in business operations analysis, solution architecture, or related fields, with a focus on service scoping or project estimation.
• Advanced proficiency in Microsoft Office Suite (especially Excel), Salesforce, and collaboration platforms (Teams, Slack, Yammer).
• Experience with RFP authoring tools (e.g., RFPIO) is desirable.
• Strong analytical, organizational, and presentation skills.
• Ability to handle multiple projects and tasks simultaneously, adapting quickly to changing business needs.
• Technical understanding of networking, server platforms, virtualization, and storage environments is a plus.
• Experience in process improvement, automation, and operational reporting.
• Ability to work independently and collaboratively across disciplines.