Business Operations Director - Commercial Real Estate Banking, Commercial Term Lending - Executive Director

Job Description
Are you experienced in process improvement, business transformation, and change management? If so, this Business Operations Director opportunity allows you to make meaningful change in an industry-leading Commercial Real Estate (CRE) department.
As a Business Operations Director in Commercial Term Lending (CTL), you will drive strategic change, including operating model, process, technology, product and risk/controls. This individual will be a business subject matter expert who partners across all onboarding teams to develop a best in class client and employee experience that will support the unique needs of commercial real estate owner operators.
Job responsibilities:

• Drive strategic change to implement the Commercial Term Lending strategy
• Work with Technology and Product teams to prioritize and deliver projects and process re-engineering efforts to deliver operational excellence
• Partner with sales, treasury sales and middle office on process design and execution
• Help determine roles and responsibilities as technology, business process and operating models change
• Other responsibilities as assigned

Required qualifications, capabilities and skills:

• 5 years of project management experience with emphasis on process re-engineering/business transformation
• 5 years of operations management experience
• Ability to work in a demanding, fast paced environment with competing priorities
• Advanced expertise with Microsoft Office suite, particularly Excel, PowerPoint and Pitch Pro
• Strong oral and written communication skills
• Commercial Real Estate business knowledge
• Bachelor's Degree.

Preferred qualifications, capabilities and skills:

• MBA a plus
• Self-starter with the ability to work independently
• Strong interpersonal skills and the ability to work collaboratively; develop strong partnership with multiple levels of employees
• Strong analytical skills with attention to detail and the ability to interpret and present complex data

The final title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.