Business Operations, Strategy & Ops

Normal Computing | Incredible Opportunities

The Normal Team builds foundational software and hardware that help move technology forward - supporting the semiconductor industry, critical AI infrastructure, and the broader systems that power our world. We work as one team across New York, San Francisco, Copenhagen, and London.

Your Role in Our Mission:

We are looking for a Business Operations team member to help scale the company operating system to power our next phase of growth. This is a high-trust, high-context position that sits at the intersection of process design, system implementation, and execution. In this role, you will help us grow our high-performance organization by building the operational scaffolding that supports our Go-To-Market, People, Product, and Engineering teams. You will be responsible for ensuring that as we scale, our execution rigor remains as precise as our silicon engineering.

The Business Operations team is responsible for elevating the success of all teams at Normal. We manage and optimize the company operating system to enable clear decision-making, drive execution rigor, manage and report our finances, build relationships with key strategic partners, and more. Our team combines high capability with low ego to go where we are needed to ensure Normal's long-term success. Business Operations team members combine depth in a specific area with the breadth required to drive complex, high-priority projects, partnering with Go-To-Market, People Operations, Product, and Engineering.

This is a demanding, high-impact role that will offer you the opportunity to gain diverse operating experience in a fast-paced startup environment at the frontier of AI, while driving critical initiatives that shape Normal’s growth and success.

Responsibilities:

• Support the continuous improvement of our company operating system to drive alignment from the executive level to individual contributors.

• Assist in the evolution of foundational processes, including onboarding, company planning, and management reporting, to enable our next phase of growth.

• Support the delivery of annual and quarterly planning processes; translate high-level company priorities into actionable operational plans and clear KPIs

• Audit, design, and roll out cross-functional workflows that reduce communication gaps between teams, ensuring our teams can move with speed and precision

• Evaluate, implement, and manage the software ecosystem (e.g., project management, sales CRM, knowledge base, etc.) required for a rapidly scaling startup ensuring data integrity and system adoption

• Serve as the bridge between Engineering, Product, and the broader business to ensure operational bottlenecks are identified and resolved before they impact delivery timelines and company milestones

• Support critical partner relationships by establishing the reporting structures and communication cadences necessary to ensure mission-aligned execution and delivery.

• Prepare operational updates for the Executive team and Board of Directors, providing real-time visibility into execution health and resource utilization.

• Partner across business operations disciplines to identify opportunities for improvement and design, scope, and implement solutions

What Makes You A Great Fit:

• 3-5+ years of experience in business operations, management consulting, operations-focused roles, or a high-growth startup environment where you were responsible for building and scaling internal systems

• Experience using structured frameworks to manage organizational growth and execution

• A proven track record of successfully rolling out new tools or processes to a technical, often skeptical, audience

• Ability to lead complex, cross-functional initiatives to success on tight timelines without sacrificing quality

• Ability to architect workflows within tools like Linear, Salesforce, or Glean, and the technical curiosity to learn new platforms quickly

• Comfort navigating the nuances of hardware lifecycles, software development, and AI infrastructure needs to understand their operational implications

• Ability to structure and process qualitative or quantitative operational data to draw insightful conclusions that drive leadership decision-making

• Experience with sales operations or supporting go-to-market teams

• Ownership mindset and bias toward action; thrives in ambiguity and startup pace

• Excellent communicator with the ability to build trust across technical teams and senior leadership

Bonus Points For:

• Prior start up experience

• Experience leveraging automation or AI tools to improve operational efficiency and reduce manual work

• Familiarity with the "Scaling Up" framework (Rockefeller Habits, One Page Strategic Plan, etc.)

Equal Employment Opportunity Statement

Normal Computing is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Accessibility Accommodations

Normal Computing is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation due to a disability, please let us know at [email protected].

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