Business Operations & Strategy

About Titan:

Titan is an AI holding company transforming IT services with its Augmented AI platform. We acquire and partner with the best Managed Service Providers (MSPs) and embed AI at the core of their operations, empowering technicians to work faster, smarter, and more strategically. Our augmented AI platform enables MSPs to scale like technology companies while delivering faster resolutions, better uptime, and more proactive, personalized support for their customers.

In under a year, we’ve raised over $70M from General Catalyst, acquired market-leading MSPs like RFA, and deployed agents seeing real-world impact to productivity. Our team bring together AI product expertise from Scale AI, Google, MIT, and Stanford with private equity experience from H.I.G. Capital and seasoned MSP executives who have led some of the industry’s top providers. Joining Titan means helping to redefine how work is done in IT Services and building a $100B company.

About The Role:

We’re looking for a Business Operations & Strategy Lead to partner closely with our founders and MSP leadership teams to drive operational excellence, craft acquisition strategies, and build scalable integration playbooks. This is a highly strategic and hands-on role with a clear path to building and leading a team as we grow our portfolio.

What You’ll Do:

• Partner with MSP executives to revamp operations and sales strategies

• Identify and solve the most critical operational bottlenecks across acquired businesses

• Support leadership in setting and executing key objectives for the next 1–2 quarters

• Drive acquisition strategy: evaluate product mix, identify gaps, and assess targets for potential rollups

• Develop integration playbooks across finance, ops, and product for newly acquired companies

• Build and manage a small team to oversee day-to-day post-acquisition integration and operational improvements

Who You Are

• 3–8 years of experience in strategy + operations, ideally with PE operating experience

• Proven track record in driving operational improvements and post-acquisition integration

• Comfortable moving between high-level strategy and hands-on execution