Business Relationship Support Specialist

About this role:
Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com
In this role, you will:

• Be accountable for a complex portfolio of customers
• Develop expertise in Inventory Finance, Equipment Finance, and Vendor Finance policies, procedures, including Background Investigation requirements
• Develop expertise in compliance requirements related to BSA/AML policies and procedures
• Identify opportunities for process improvements with the team
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leader
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Partner with sales, relationship managers, underwriters, portfolio, and financial crimes operation teams to complete onboarding of new customers and make updates for existing customers
• Process onboarding daily cases and manage the lifecycle to completion
• Submit BSA/AML and Background Investigations orders to Screenings and Investigations (S&I) team
• Review results of Background Investigations and make high level dispositions
• Maintain awareness of updates to Cornerstone Onboarding requirements
• Upload final documentation to document repository
• Support with projects and adhoc requests as needed
• Complete all on-line training requirements on time
• Research and address Data Quality Issues in support of the Financial Crimes team's SOR Cornerstone
• Experience of customer engagement for document collection to satisfy KYC/BSA/AML requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of banking, compliance/, regulatory, and/or KYC/BSA/AML experience.
• Good client service skills
• Effective organizational, multi-tasking, and prioritizing skills
• Good verbal, written, and interpersonal communication skills
• Ability to work effectively, as well as independently, in a team environment
• Familiarity with SharePoint or quick aptitude to learn
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Must be able to frequently handle complex deals and multiple deals simultaneously, with very short deadlines
• Working knowledge of BSA/AML programs including KYC, CDD, EDD, CIP, and or other related risk and regulatory disciplines
• Familiarity with Cornerstone
• Team oriented and comfortable operating in a rapidly changing environment
• Excellent written and verbal communication skills.
• Strong problem-solving skills with attention to detail & accuracy

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule

• Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

• May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards

#commercialbanking
Location:

• 5595 Trillium Boulevard - Hoffman Estates, IL 60192
• 10 South Wacker Drive- Chicago, IL 60606

Required locations listed above. Relocation assistance is not available for this position
Pay Range:
Hoffman Estates-Illinois Pay Range: $66,000 - $100,000 USD annual (this range may not be applicable to other locations)
Chicago-Illinois Pay Range: $66,000 - $100,000 USD annual (this range may not be applicable to other locations)
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
$66,000.00 - $100,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
25 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.