Business Solution Designer

Description and Requirements
The Opportunity
We are seeking a skilled service designer/business strategist to help us scale up to meet business demand for understanding business processes, prioritizing improvements, and executing on value-adding initiatives. The position will collaborate on multi-disciplinary teams to identify, shape, and architect business solutions, operational processes and simplified interactions across digital and service touchpoints. This role that has an opportunity to add unique value and deliver lasting results.
To succeed in the role, the candidate must understand process mapping, design principles, user-centered design practices, and the ability to translate business objectives into exceptional customer experiences. This role requires strong partnership and collaboration with cross-functional partners, e.g., business, operations and service, technology, contracts, finance, legal, risk, and compliance.
The Team You Will Join
Retirement and Income Solutions (RIS) is a part of MetLife's U.S. Business and issues products for transferred pension liabilities, stable value, institutional income annuities, structured settlements, and a range of risk solutions that include benefits funding, corporate- and bank-owned life insurance and other specialty products. It is one of the largest U.S. segments in MetLife and is driven through a relentless belief in MetLife's purpose, " Always With You, Building a More Confident Future" .
The RIS Customer Solutions and Strategic Operations (CSSO) team has responsibility for guiding multiple initiatives that help to power and improve the daily operations of the business, including improving customer experience, optimizing critical processes, hardening of the control environment, the developing and filing of contracts, and various operational and administrative projects needed to support the range of RIS products.
Key Responsibilities

• Under direction of Business Solution Design Lead, work across product teams and platforms to understand the value chain and drive meaningful changes through design-champion a customer-centric approach to ensure that the target user is prioritized in all product, process and service development (customer-facing and operational). Prepare design concepts, strategies, and results to business stakeholders and partner
• Identify pain points and opportunities within processes based on observations and stakeholder discussions. Contribute to development of problem statements and hypotheses to improve processes, controls, and business outcomes based on key insights.
• Provide support on deliverables such as service blueprints, future vision, and long-term roadmaps. Contribute to maintenance of existing process maps and journey repositories
• Develop relationships with RIS business, operations, legal, and IT stakeholders and solid understanding of RIS products, customers, and operational processes

What You Need to Succeed (Required Qualifications)

• Undergraduate degree required, with 2-4+ years of experience across multiple disciplines (design, business, social science, etc.)
• Experience developing process maps of various types (value chain mapping, journey maps, service blueprints, etc.) that are tangible and grounded in driving business outcomes
• Approach opportunities with an innovative mindset and emphasis on how to drive value while balancing costs and risks. Ability to deconstruct problems into specific action plans based on first principles
• Engagement and facilitation skills with an emphasis on co-creation and collaboration. Able to collaborate with a design lead and cross-functional teams
• Critical thinking, analytical and problem-solving skills used to identify opportunities / issues from insights
• Demonstrated ability to toggle effortlessly between strategic and tactical activities

What Will Give You an Edge (Additional Skills)

• Prior experience with annuities and life insurance businesses, management consulting, or design research
• Experience in digital product design
• Experience in a large, highly matrixed company with proven ability to influence leaders and key stakeholders

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $89,700 - $119,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$89,700 - $119,500
#BI-Hybrid