Business Support Management Associate- Executive Assistant Manager

Job Description
Join our dynamic team as a Business Support Management Associate, where you will play a pivotal role in Assistant Management. You will lead and inspire a talented group of Administrative Professionals to enhance business productivity and success. Business Support Management (BSM) is a key function within the Commercial & Investment Bank (CIB) Finance & Business Management, dedicated to providing comprehensive administrative and control-focused support to our CIB and associated Lines of Business.
As a Business Support Management Associate within the CIB Finance & Business Management team, you will lead a team of administrative assistants to optimize business operations and controls. You will interact with Business Managers and Internal Business Partners, including CIB Expense Management, Business Change Management, Compliance, Human Resources, and Technology, to drive key initiatives and support business growth.
Job Responsibilities:

• Oversee daily team activities and ensure efficient coverage.
• Develop and implement effective performance metrics.
• Motivate individual and team performance.
• Coach and mentor team members; foster the development of team leaders.
• Maintain a dynamic control/compliance environment and mitigate risks in business processes.
• Build and maintain strong relationships with key stakeholders.
• Manage relationships with internal business partners across multiple Lines of Business within the Commercial & Investment Bank, both in North America and globally.
• Provide strategic direction to enhance productivity and business leverage.
• Build consensus around key initiatives.
• Advocate for the needs of administrative staff.
• Lead the performance management process for direct reports.

Required Qualifications, Capabilities, and Skills:

• Minimum of 3 years of management or leadership experience.
• Strong oral and written communication skills.
• Independent problem-solving abilities.
• Customer service/client-facing experience.
• Excellent relationship-building skills with the ability to listen effectively and influence others.
• A self-starter who is organized and consistently meets deliverables.

Preferred Qualifications, Capabilities, and Skills:

• Experience in Human Resources and/or managing/influencing teams.
• Prior experience in an Investment Banking or Financial Services organization is advantageous.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.