Business Systems Analyst (BSA) I

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

As a Business Systems Analyst (BSA) I, you are a critical bridge between ambitious business goals and technical execution within our GTM systems ecosystem. You will partner with various business units, moving beyond simple documentation to diagnose multi-step user problems and translate them into clear, actionable technical solutions.

Reporting to the Director of Business Systems, this role is ideal for an independent problem-solver who can "speak the language" of both business leaders and engineers. You will own configuration changes end-to-end, ensuring our GTM systems, like Salesforce and Outreach, directly support our company's growth and efficiency.

• Requirements & Documentation: Lead requirements-gathering sessions with stakeholders and translate user needs into comprehensive technical documentation, including BRDs, "As-Is" process maps, and "To-Be" workflows.

• Problem Diagnosis: Independently diagnose multi-step user issues and translate requests into clear, simple user stories that drive development forward.

• System Configuration: Own configuration changes (fields, rules, objects) within a single system end-to-end, ensuring solutions are technically feasible and scalable.

• Stakeholder Partnership: Proactively gather feedback from a defined user group and act as a consultant to ensure solutions meet stated business needs.

• Decision Making: Make high-quality, timely decisions on configuration choices to prevent development stalling.

• Autonomy: Work independently on assigned features and projects, proactively managing scope within well-defined project boundaries.

• Technical Proficiency: Proven experience managing configuration in an enterprise platform, with direct, hands-on experience in the Salesforce ecosystem.

• Analytical Rigor: Ability to use logic and methods to solve difficult problems and translate them into simple technical documentation.

• Process Mapping: Demonstrated ability to document "As-Is" and "To-Be" process maps.

• Professionalism: 2-4 years of experience in a high-growth tech environment or systems-focused role.

• Communication: Excellent multi-mode communication skills, with the ability to build consensus among Product, Engineering, and Business groups.

• Experience with GTM tech stack tools such as Outreach, ChiliPiper, and Telephony platforms.

• Salesforce certifications (e.g., Administrator).

• Experience in a high-growth, startup environment.

Req ID: J-989

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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