Business Systems Analyst II

Why RealCold?

Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach. The RealCold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as comprehensive direct-to-consumer programs, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

Role Overview:

The Business Systems Analyst II serves as a bridge between business operations and technology teams, focusing on optimizing systems that support core business processes. The incumbent is responsible for analyzing, designing, and improving operational systems to ensure efficiency, accuracy, and alignment with business goals. This role combines business process expertise with technical knowledge to support system implementations, upgrades, and ongoing maintenance. The Analyst will have a role in supporting and working on medium to large-scale projects, troubleshoot complex issues, and collaborate with cross-functional teams to deliver solutions that enhance operational performance. This role will support our current operations in Lakeland, FL, East Hanover, NJ and Lockhart, TX.

Essential Functions and Key Responsibilities:

• Provides technical support—identifying, investigating, and resolving users’ problems with computer software and hardware—for problems specific to the organization’s computer networks and systems. For example: WMS or internal payroll clock in / out system.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates cross functionally to research and resolve problems.
• Maintains knowledge of technology innovations and trends.?
• Must effectively engage with Operations and Clients to gather and translate business requirements into well-defined user stories (documentation).
• Requirements Gathering: Collaborate with business units and external customers to gather and document requirements for supply chain systems.
• Implementation Support: Assist in deploying new systems or upgrades, ensuring minimal disruption to operations.
• Cross-Functional Collaboration: Act as a liaison between IT, operations, and business units to ensure smooth communication and delivery.
• Works with third party vendors at the direction of the Sr Director of Technology Services.
• Testing & Validation: Develop test scripts with a clear understanding of expected outcomes. Conduct system testing, validate configurations, and ensure compliance with business requirements.
• Training & Documentation: Provide user training and create documentation for processes and system usage.
• Must have a solid understanding of the system, including set up and configuration, the PDC backend.
• Performs other related duties as assigned.

Requirements of the Position:

• Bachelor’s degree in computer science or related field or equivalent experience required
• Minimum of five (5) years of related work experience
• Able to write SQLs in Snowflake to look up specific data when necessary
• Must have Blue Yonder experience
• Candidates must be legally authorized to work in the United States without current or future employer-sponsored visa support.

Knowledge, Skills, and Abilities:

• Excellent communication (verbal, written & listening), interpersonal and customer service skills.
• Ability to relate and explain cross functionally to internal and external customers.
• Strong analytical and problem-solving skills.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a broad array of supply chain systems.
• Able to work in short timeframe and under pressure.
• Team spirit and autonomy.
• Be passionate and engaged.
• Adaptability and interest in being part of a growing organization.

Work Requirements:

• Must have a valid drivers license.
• Typical workweeks standard 40 hours with some overtime.
• Travel to other company locations as needed estimated between 25% – 35%.
• May be required to support our operations after hours and on weekends.

Physical Work Environment:

• Ability to work in a temperature below 30 degrees for extended periods of time.
• Prolonged period working in a warehouse environment.
• Walking for up to four hours a day.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Time will be spent in an office setting.
• Environment will be fast paced.

Physical Requirements:

This is not an all-inclusive list, but it is intended to give an overview physical requirement for this position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law. While performing the duties of this job, the employee is regularly required to:

• Continually: Sit, walk, speak, and hear
• Continually: Type, write, and read
• Occasionally: Stand, carry, lift push and reach up to 15 lbs.

What We Offer You:

• Comprehensive benefits package to include medical, dental, vision, HSA, FSA, Short- and Long-Term Disability, and Life Insurance
• Corporate Bonus
• 401(k) Match
• Paid Time Off

RealCold is an Equal Employment Opportunity Employer. We believe in providing employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RealCold does not provide employment sponsorship.

We do not utilize external recruiting agencies for this position. Unsolicited resumes submitted by agencies or third parties will not be accepted and the company will not be responsible for any associated fees.