Serve as the bridge between business and IT by gathering requirements, analyzing processes, designing solutions, building and monitoring workflows, translating requirements into technical specs, supporting testing and documentation, and providing system performance monitoring and user support.
Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us.
About the Role:
A Business Systems Analyst acts as a bridge between business needs and IT solutions, analyzing systems and processes to recommend improvements. This position assists with bridging the gap between analytics, operations, operations intelligence, and technology - executing business decisions and ensuring that the organization’s intelligence tools and logic models effectively enhance performance outcomes.
The ideal candidate will combine analytical and technical expertise, business acumen, and process understanding to support strategic initiatives. Working closely with operations and cross-functional teams, the Business System Analyst helps ensure that CCMR3’s operations remain agile, data-driven, and future-focused.
What You'll Do
Requirement gathering: Work with management and end-users to understand business challenges and system needs.
Process analysis: Analyze current business processes to identify areas for improvement and efficiency gains.
Workflow execution: Build, maintain, and monitor system workflows.
Solution Design: Design new or updated systems and applications to meet specific business needs.
Technical specifications: Translate business requirements into detailed technical specifications for the development team.
Data Analysis: Sometimes analyze data to help with decision-making and to identify problems or opportunities.
Monitoring and Support: Monitor the performance and efficiency of business systems and provide support.
Documentation: Create and maintain clear and concise documentation, such as user manuals, process flows, and requirements documents.
Testing: Assist with testing software programs to ensure they function as required and align with business objectives.
Communication: Serve as a liaison between business users and support departments (IT development team, Applications team, Support teams, ect) to ensure alignment throughout the project lifecycle.
What You'll Need
- “This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.
- Bachelor’s degree in business administration, IT, or a related field is preferred
- Proficiency in SQL preferred.
- Strong analytical and problem-solving skills.
- Excellent verbal and problem-solving skills.
- Ability to work with various stakeholders, from management to end-users.
- Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration.
In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.
•Medical/Rx/Dental/Vision coverage for employees and their eligible family members
•Competitive PTO and vacation policies
•1 Friday off each month for Wellness Weekends
•Company 401(k) plan with employer contributions after one year
•Company-sponsored training and certification opportunities
•Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
•Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
CCMR3 is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. CCMR3 is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Similar Jobs
.png)
Fintech • Insurance • Machine Learning • Analytics • Financial Services • Automation
Lead design, configuration, and maintenance of Zuora billing and revenue systems; build roadmaps, integrations, and customizations; own change management, documentation, QA, and data integrity; triage incidents, mentor analysts, and support adjacent finance systems (NetSuite, Salesforce) and reporting using SQL and Zuora tools.
Top Skills:
Five9IpaasMicrosoft DynamicsNetSuiteSageSalesforceSalesforce Financial CloudSQLTelecom/IvrWorkatoZuoraZuora BillingZuora Data QueryZuora ReportingZuora RevenueZuora Workflows
.png){kind=logo}
AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Lead HR technology work for SuccessFactors Recruiting and Onboarding, partnering with HR, vendors, and engineering to configure, test, support, and optimize HRIS solutions. Manage projects, create reports, design authorization models, produce RICEF specs, adopt vendor releases, and provide after-hours production support to ensure holistic HR systems and integrations.
Top Skills:
AIAutomationsBirtBizxClickboardingIasPa ModulesPageupReport StoriesRicefSap BtpSap HcmSap Hcm OmSap SuccessfactorsSmartrecruitersSuccessfactors Employee CentralSuccessfactors Onboarding 2.0
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Build and maintain Nexthink automations, remote actions, dashboards, and integrations (especially with ServiceNow) to enable proactive, preventative, and self-healing digital employee experience. Engineer data workflows, analyze telemetry, create dashboards and reports, and collaborate with IT support teams to reduce ticket volume and improve endpoint health and experience.
Top Skills:
Active DirectoryEndpoint DiagnosticsExcelGroup PolicyItsmNexthinkNqlPower BIPowershellServicenowServicenow CmdbSQLWindows InternalsWmi
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
