Provides on-site and remote technical support for client technology environments. Installs, configures, repairs, maintains, and troubleshoots network equipment, workstations, peripherals, audiovisual systems, and backup solutions. Administers user accounts, inventory, software licenses, and client processes; documents SOPs and network diagrams; manages tickets and work queues; trains customers; and collaborates with support desk and technical account management teams to resolve issues and improve satisfaction.
Headquartered in Chadds Ford, PA, ACS International Resources (ACS) has provided managed IT services and consulting for over 30 years to our clientele. Our services include providing fully staffed 24/7/365 NOC and Help Desk Support, project management and implementation support, data warehousing and dashboard development, software development, and strategic consulting services to an array of corporate clients that align with their strategies and operations.
ACS is searching for a Business Technology Specialist to join our team for one of our clients in the New York City area. The Business Technology Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.
Requirements
- Candidate should be local or willing to travel/commute to Lower Manhattan, NYC (Downtown).
- Minimum 3+ Years of computer hardware repair,outstanding customer service experience and hands-on technical experience
- Strong working knowledge of: Windows Devices, Apple Devices, Active Directory, File & Printer Servers, Office 365 / Google Suite Administration, Adobe Creative Cloud Suite Tools and Services, Networking & Network Switches, and Hardware Installations / Troubleshooting
- Basic Knowledge of: VoIP Systems, Video Conference Systems, Systems and Network Security, System backup, qne Imaging
- Skills
- Excellent customer service skills
- Excellent hands-on technical support skills
- Excellent verbal and written communication skills
- Be capable of lifting up to 25 lbs
- Be able to install, configure, troubleshoot and resolve technical issues properly
- Manage all on-site installation, repair, maintenance, network administration, and test tasks for items including, but not limited to:
- Network Equipment (servers, firewalls, routers, wifi, switches)
- Workstations (desktops, laptops, monitors)
- Manage inventory of computers, peripherals, and software licenses
- Peripheral devices (printers, scanners, docking stations)
- Audio-visual equipment and backup solutions
- Provide training and education to customers about products and services
- Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift
- Document and implement client processes by creating SOPs (Standard Operating Procedures) including, but not limited to: New User Setup & Termination Processes (Active Directory), Workstation Setup Guides, or Network Diagrams
- Work with Technical Account Manager to manage the clients’ needs
- Provide excellent customer support and technical services onsite and remotely
- Take ownership of tasks and follow through to ensure complete resolution
- Work closely with the company’s support desk team to resolve technical issues
- Experience working in a team-oriented, collaborative environment
Benefits
- A company focused on maintaining a great company culture
- An opportunity to make a difference in the company and to be rewarded for doing so
- A company that is always looking to improve while adhering to our core principles
- An opportunity for career growth within the organization
- Competitive compensation package with variable pay potential and benefits
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