Business Transformation Program Manager

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Business Transformation Program Manager for our Technology team.

This role is remote with potential travel to our main office in Long Island, NY and/or the FreedomCare hub closest to you.

Department & Position Overview:

The Business Transformation Program Manager is a multi-faceted role that combines process improvement with program management.  

Working closely with our business leaders in support of the VP of Business Optimization, this position will identify and implement operational enhancements, and system transformations to maximize revenue, customer experience and employee value.  

This role will drive continual improvement and operational efficiency by executing project deliverables and coordination of efforts amongst the enterprise operations. 

Every Day You Will:

• Collaborate with cross-functional leaders to define, prioritize, and deliver strategic projects, ensuring efficient execution aligned with organizational goals. 
• Serve as a trusted partner to both technical and business teams, educating stakeholders on project and program management best practices and bridging communication across technical and non-technical audiences. 
• Develop and maintain comprehensive project documentation, including scope, objectives, justification, and execution plans.
• Provide clear roadmaps, progress updates, and resource management insights to leadership to support informed decision-making and prioritization. Present strategic updates and outcomes to management and clients. 
• Lead effective change management practices, partnering with stakeholders and delivery teams to ensure timely and accurate implementation of project changes while keeping all levels of stakeholders informed through accessible updates and communications. 
• Create and refine Project Management Office (PMO) policies and processes to enhance efficiency and consistency across initiatives. 
• Continuously evaluate projects and programs to ensure they meet FreedomCare’s quality standards and align with organizational objectives. 
• Conduct qualitative and quantitative business and market research to validate project opportunities and inform strategic direction. 
• Analyze key performance indicators, financial data, and resource allocation to assess project success, manage risk, and identify areas for improvement. 

Ideal Candidate Will Possess:

• Master’s in Business Administration, CS, Finance or Technology
• Experience leading large scale projects; developing and implementing projects from idea to inception
• Highly collaborative partner, that can influence change across many stakeholders. 
• Ability to effectively evaluate operations, providing critical analysis of systems and processes, as they relate to the department and the organization and turn thoughts and ideas into tangible outcomes and opportunities that move the needle.
• End to end solution-based thinker, problem solving top-level goals to operational and system details. 
• A high level of adaptability and experience leading change management, in a fast-paced environment, presenting a high degree of autonomy, ambiguity, and accountability. 
• Excellent verbal and written communication, with the ability to effectively cascade information across diverse target demographics internally and externally.  
• Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and consciousness of end-user experiences (employees and customers).

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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