About the Role
The Call Center Representative provides customer support via phone, email, and chat, ensuring positive client experiences and efficient issue resolution.
Key Responsibilities
• Respond to customer inquiries professionally
• Document interactions and update support records
• Handle basic troubleshooting and guide users
• Escalate complex issues to the appropriate teams
• Maintain service quality and performance metrics
• Assist with follow-up communication
Qualifications
• Experience in customer support or call center roles
• Strong communication and problem-solving skills
• Ability to multitask in a remote environment
• Comfortable using CRM and support tools
• Reliable and customer-focused mindset
Perks
• Remote work arrangement
• Health and wellness benefits
• Paid time off and holidays
• Professional development funds
• Monthly internet stipend
• Performance incentives
• Advancement to senior support roles
EEO Statement
Protrude Technologies is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Top Skills
Protrude Technologies Ringoes, New Jersey, USA Office
34 Neshanic Drive, Ringoes, NJ, United States, 08551
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