Frontline individual contributor who selects and negotiates with carriers to support sales opportunities, handles routine carrier-related customer service inquiries, resolves or escalates issues, and seeks cost-effective transactional pricing.
POSITION OVERVIEW:
Frontline individual contributor role that interacts with the carriers. Selects carriers to support sales opportunities, providing customer service, solves routine issues, and provides pricing negotiation.
ESSENTIAL FUNCTIONS
- Act as primary point of contact for customer service routine inquiries related to carrier activities.
- Provide day to day support to operational activities such as communication, transactional negotiation with carriers on cost, and ensuring to obtain best cost per transaction.
- Identifies and escalates unresolved customer issues, continuous improvement, and new service opportunities to leadership.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- High school diploma/ GED
- 0-1 year Operations or related experience in a fast pace environment.
This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
PAY RANGE: $17.30- $22.25 depending on experience.
230 FedEx Custom Critical
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Similar Jobs
Healthtech • Telehealth
Manage and optimize provider scheduling templates in Epic Cadence to improve patient access and provider productivity. Partner with operations and IS&T, implement Access IQ workflows, perform audits, resolve scheduling issues, and support go-live and template transitions across service lines.
Top Skills:
Access IqEpic Cadence
Digital Media • Information Technology • News + Entertainment
Manage and grow a portfolio of local clients by designing and presenting data-informed, multi-platform advertising strategies across linear, streaming, and digital channels. Prospect and maintain client relationships, drive revenue and pipeline, forecast and report, collaborate cross-functionally for campaign execution, use attribution insights to optimize performance, and deliver consultative sales solutions to meet business objectives.
Top Skills:
CRMFreewheel
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide remote technical support for VinSolutions and Cox Automotive products via phone, email, and chat. Troubleshoot and resolve application issues, log cases in the CRM, escalate to other teams as needed, and keep clients informed while meeting quality standards and shift requirements.
Top Skills:
Genesys PurecloudExcelMicrosoft OutlookMicrosoft WordSalesforceVinsolutions
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
