Career Navigator (Case Manager)

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey.  We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. 

GOODWILL GREATER NEW YORK AND NORTHERN NEW JERSEY

Position: Career Navigator (Case Manager)

Location: Jamacia, NY

FLSA Status: Salary – Non-Exempt

We’re on the hunt for our next Career Navigator. This integral position is responsible for providing the full complement of client services to job seekers. The Career Navigator provides intake and orientation, assessments to identify skills and matching open positions developed by the employer engagement team. As someone who believes in helping others no matter their background, this individual puts the job seeker first!

The Awesome Things You’ll Do

· Complete clients Employment and Individual Service Plan. Ensuring they are recorded in SEAMS timely.

· Develops long and short term goals consistent with the clients’s interests, previous work histories, education and assessment results.

· Completes case notes and assessments adhering to time frames set by Goodwill Industries.

· Provides follow-up counseling and guidance services to address barriers to employment and make appropriate referrals to vendor services, agencies, and HRA representatives as required to help overcome these barriers and better prepare clients for employment opportunities.

· Monitors and tracks client engagement and participation activities to ensure client meets weekly and monthly goals and adjust life plans when required.

· Coordinate closely with the Employer Engagement Specialist to drive assessment and matching to available positions 

· Reviews resume and other skills assessment to tailor job matching process  

· Provide individual and small group instruction to develop and edit resume and other documentation related to employment placement as needed 

· Track all intake, assessment, referral and relevant data in funder and internal systems 

· Ensures at all job seekers receive excellent customer service 

· Connect clients to relevant public benefits as part of barrier reduction.

· Conduct safety/crisis risk assessment and escalate to the Social Worker or appropriate staff when needed.

Our Must Haves

· B.A. or B.S. degree required along with at least one to two years’ experience providing career navigation, case management, vocational counseling, or employment services. 

· Prior experience preferred in working with individuals receiving public assistance or those who are experiencing or have experienced substance abuse, homelessness, mental health issues, or have been involved with the justice system. 

· Ability to establish rapport, build trust, empower, and provide occupational guidance to youth. 

· An understanding of the special needs of an economically and socially disadvantaged population. 

· Superior oral and written communication skills 

· Proven ability to work with diverse populations 

· Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality 

· Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution 

· Highly effective problem-solving and follow up skills 

· Ability to focus deadlines and details 

· Bilingual A plus

What We Offer

· Proposed hiring range of $52,000 to $55,000

· Generous Time off policy to use when you need it

· Health, wellness and financial resources to help you achieve our personal goals

· Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance

· Retirement matching programs and contributions

· Transit and commuter benefits

#IND1

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!  

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected].  We are happy to assist and ensure you have an equal opportunity to apply.