Case Aide

The Case Aide provides support to the Case Planner and Supervisors with case management and administrative tasks. The Family Case Aide will smooth the level of paperwork, advocacy, and communication to and from clients and team members to increase the program's productivity.

Primary Responsibilities and Essential Functions of Position:

• Gathering client resources (e.g., mental health services, vocational/alternative school settings, housing information, recreational activities, etc. 
• Assist with reception coverage as needed such as answering the telephone, screen, and direct calls.
• Escort individuals and families to appointments when needed and maintain accurate and up-to-date progress notes for each contact.
• Ensure client confidentiality and audit compliance.
• Escort individuals and families to appointments when needed. 
• Request school and medical records from the service provider.
• Self-motivational skills and the ability to work collaboratively with a team. 
• Establish and maintain respectful professional boundaries with individuals and families.
• The ability to assist in the engagement of families through casework. 
• Knowledge, understanding, and respect for diverse cultural norms and traditions with clients and co-workers.

• HS Diploma or equivalent required ; Associates Degree preferred
• Bilingual Spanish/English preferred
• Strong advocacy, communication, and organizational skills.
• Two Years of Child Welfare experience or related Human Services are preferred, but we are willing to train.

Benefits

What we offer once YOU join our growing family:

At Heartshare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Gympass Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

Heartshare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected].

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about Heartshare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram Facebook