Case Manager, 50 Penn (53038)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Supportive Housing Programs Supervisor, the Case Manager at 50 Penn Apartments is responsible for providing ongoing support services for frail elderly tenants exiting shelters into permanent affordable housing. Additionally, the Case Manager will connect tenants to the health and community building services that ensure they can age safely in their homes and communities. Specific duties and responsibilities include:

• Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s mission
• Ensure tenancy of each resident through eviction prevention services, provide tenant/landlord mediation and advocacy when necessary, and work with the property management team to complete annual recertification paperwork
• Complete needs assessments and develop ongoing, individualized tenant, goal-based service plans for all tenants; review service plans periodically and document the successful completion of tasks and objectives
• Assess tenant’s potential barriers to maintaining stable housing and provide coaching, support, and referrals to improve housing retention, stability, quality of life, and self-sufficiency i.e. support with budgeting life skills, tenancy, and communication skills, etc.
• Identify strategies to address any short-term or chronic issues, such as substance use or mental illness, which might compromise service plan goals and trigger a relapse into homelessness
• Provide ongoing optimal case management, timely assistance and advocacy, information and referrals to community services including supportive counseling and crisis intervention, and other Identified support as needed
• Assist tenants with identifying additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as needed
• Assist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as needed
• Educate residents on the available on-site services and other community resources
• Prepare and maintain up-to-date resident files including records, personal and eligibility information, services provided, outcomes, and all relevant correspondence
• Ensure timely documentation of all interactions with tenants and instances of service provision in the program’s case notes database
• Maintain regular contact with tenants through monitoring services including home visits, telephone calls, and periodic inspections with property management staff
• Work with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilities
• Communicate with on-site property management and maintenance staff on resident issues and obtain records of resident incidents and hospitalizations that take place during off-work hours
• Track tenant health outcomes i.e. hospitalizations reasons and frequency; assist residents with establishing a health action plan based on recommendations from their medical provider to create a cohesive continuum of healthcare
• Assist tenants in securing transportation for medical appointments and community resources; accompany tenants to appointments when appropriate or based on need
• Coordinate with the Supervisor and Program Director to issue bi-annual resident satisfaction surveys to assess needs and interests
• Other related duties based on the needs of the program

COMPETENCIES

• Demonstrated knowledge of case management required; housing program case management preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and strong attention to detail
• Excellent time management skills with the ability to multitask and prioritize workflow
• Excellent interpersonal and customer service skills
• A self-starter with the ability to work independently with minimal supervision and collaboratively a team
• Ability to show genuine interest in the care and well-being of older adults
• Ability to provide quality services with compassion, patience, and empathy
• Ability to be flexible in scheduling/staffing needs, for the provision of optimal client care
• Ability to maintain confidentiality at all times
• Ability to think creatively and problem-solve
• Ability to professionally represent RiseBoro with clients, visitors, co-workers, and volunteers
• Bilingual English/Spanish; ability to speak, read, and write in Spanish preferred
• Proficient in Microsoft Office Suite, particularly Word, and Excel
• Commitment to RiseBoro’s mission, vision, and values 
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred and a minimum of two (2) years of case management experience strongly preferred; housing case management experience a plus
• Associate degree and a minimum of four (4) years of case management experience required; housing case management experience a plus

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.