Case Manager III

MISSION STATEMENT: To transform lives through love and service.

SUMMARY: The Case Manager III will provide specialized case management to veterans recovering from chronic, severe and multiple problems such as substance abuse and/or mental illnesses and develops and implementing supportive services and programs to assist clients in achieving greater self-determination, self-sufficiency and permanent housing. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Provide orientation to the facility, its rules and regulations included in its Living Agreement 
• Assess the individual's strengths, needs, abilities and preferences to assist in the development of housing goals
• Design and carry out a Service Plan for each household
• Meet twice monthly to monitor progress daily and maintain accurate documentation of progress towards goals and services provided
• Schedule and help conduct monthly group sessions to discuss common or shared problems, concerns or issues 
• Be knowledgeable of veterans’ benefits and community resources to facilitate off-site referrals 
• Organize on-site programs, classes, workshops and social activities, including: substance abuse meetings such as AA, NA, CA; presentations by employers, vocational school educators and others to assist with interview skills, resumes and job placement; informational talks by low-income housing program facilitators, money management experts and home maintenance professionals
• Enlist senior veteran clients, former veteran clients and members of veterans’ associations to serve as peer mentors to encourage and guide new clients individually or in groups
• Develop and maintaining a six-month Aftercare Program for graduates, setting up a schedule for regular contacts to assure they are well-connected with community resources, are living in stable environments, maintaining clean and sober lives, have jobs or income and have successfully reentered society  
• Develop an Outreach Program to solicit participation in the Center of Hope programs through visits to church groups, homeless shelters, substance abuse clinics, as well as local jails and the SVdP CARES Food Center
• Periodically inspect client rooms for cleanliness
• Monitor the evening meals
• Post information relative to job skills, housing, social events on the bulletin board
• Assign and monitor client chores and volunteer hours
• Organize and conduct client satisfaction surveys and perform other duties relative to the position including typing, filing, answering telephones, etc. 
• Provide crisis intervention to address the immediate needs of the very low-income, chronic and non-chronic homeless veteran population
• Enforce program rules and procedures to ensure compliance
• Provide client access to services and community resources as needed 
• Facilitate the move to transitional and/or permanent, independent housing, when appropriate 
• Facilitate groups

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements
• Complies with all company safety, personnel and operational policies and procedures
• Complies with work schedule to ensure effective operations of Agency programs 
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission

Employee Benefits: 

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment 
• 13 Paid Holidays to include Employee’s birthday and Date of Hire 
• 403(b) with employer match up to 3%

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Able to speak, write and understand English 
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening 
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
•    Must have reliable transportation
• Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
• Mission driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values 
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Possess basic knowledge of homelessness, severe and persistent mental illness and substance abuse
• Basic knowledge of resources in the community available for veteran population, especially services and programs offered by the VA
• Ability to form partnerships in the community and seek out community resources
• Must be able to comply with complex governmental regulations, policies and procedures and demonstrate thorough document compliance efforts and activities 
• Must be proficient with data management and information systems and have basic knowledge of Excel, PowerPoint, and Outlook 
• Must demonstrate excellent interpersonal skills and possess the ability to interact effectively with other agencies and service providers 
• Candidate must be able to work in a fast-paced environment and understand the issues that are faced by low-income populations 

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• Bachelor's Degree in social work and/or experience (work, life or volunteer) in social services
• Veterans preferred

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

MENTAL DEMANDS: Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency. 

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.