CASE MANAGER SUPERVISOR - $3,000 Sign On Bonus

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE 
 Monday–Friday, 8:00 AM – 4:00 PM

Additional Expectations

• Flexibility: Schedule may shift to include evening hours to supervise staff across shifts, attend meetings, or respond to program needs
• On-Call Responsibilities:
  • Available after hours and weekends for emergencies, staffing issues, or critical incidents
  • Provides guidance to supervisory staff and ensures appropriate response and documentation
• Coverage: Adjusts schedule as needed to ensure adequate leadership presence across all program operations

SUMMARY

Family Service League is seeking a full-time Case Manager Supervisor for a homeless shelter in Lindenhurst, NY. The Supervisor is responsible for overseeing the Case Managers. The Supervisor is responsible for the overall service provision to the shelter clients. Responsibilities include supervision, intervening in client crisis, managing a case load and general oversight of client compliance.

**$3,000 Sign-On Bonus!**

We offer a generous benefits package including the following:

• **$3,000 Sign-On Bonus!**
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES

• The Supervisor will oversee staff, including recruiting, hiring, training, developing, and conducting supervisions, and performance appraisals.
• Maintain accurate documentation of Case Management services, including client files and entries into the program.
• Oversee compliance of rules, regulations, and policies of the shelter.
• Responsible for oversight of shelter attendance including daily submission of DSS SOAR program.
• Oversight of new client intakes, case assignments, and discharges.
• Provide assessment, crisis intervention, individual, family, and group services to children, youth, and families.
• The Supervisor will maintain a caseload of up to five clients and conduct at a minimum two face-to-face meetings a week.
• Develop Independent Living Plan for assigned families and make bi-weekly updates.
• Oversee Independent Living Plans for all Case Managers including review, submission, and filing in needed time frame.
• Review, complete follow up, and submit Incident Reports.
• Conduct Case Conferences for clients who are in noncompliance with shelter rules.
• Work collaboratively with Housing Specialists in finding permanent housing options for clients.
• The Supervisor will collaborate with the Office Manager on client shelter obligations. 
• Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligations. 
• Maintain and update resource database of social service organizations relevant to the needs of clients.
• Foster inter-agency collaboration to assist in clients’ long-term stability.
• Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files.
• Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison.
• Facilitate and attend team meetings, individual supervision, and required training.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• The Supervisor will advocate for client needs.
• Provide transportation as needed.
• Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community.
• Collaborate with Security to discuss and resolve client incidents.
• Responsible for reading and understanding the Policy and Procedure Manual.
• Required to read and respond to daily emails.
• This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients.
• All other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in human services or related field. Master’s degree preferred.
• A minimum of 3 years related experience required.
• Previous supervisory experience preferred.
• Knowledge of homeless population and DSS policies and regulations preferred.
• Excellent interpersonal and communication skills required.
• Excellent organizational and time-management skills required.
• Computer proficiency, including Microsoft Office, required. HMIS is preferred.
• Spanish language fluency preferred.
• Valid, clean, New York State Driver’s License required.

PHYSICAL REQUIREMENTS 

Sitting and standing for extended periods of time, as well as moderate lifting.

Must be able to go up and down stairs.