Central Flow Associate

| New York, NY, USA | Remote | Hybrid
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As a member of the Central Flow organization as Coordinator, you will be supporting the timely resolution and analysis of receiving issues sent in from our field operations team. This role will be required to understand the purchasing systems that gopuff utilizes, common issues encountered by the field and how to navigate the gopuff systems in order to resolve the tickets within the given SLA time frame.
The role will be required to be able to follow documented procedure and process maps, resolve issues and escalate when necessary. They will be supporting a critical part of the gopuff operations organization and helping drive Gopuff to the next level.
You Will:

    • Analyzing and triaging receiving errors from the field operations team
    • Creating and editing purchase orders for micro fulfillment center receipt of product
    • Communicating with multiple vendor partners to gather item information
    • Utilizing multiple internal and external systems to triage issues
    • Updating and cleansing item meta data in several different systems
    • Working cross functionally to support 3 way match initiatives
    • Working through other Central Flow tasks and supporting field team


You Have:

    • Basic knowledge of system workflows, how to manage your own backlog and ensure compliance of SLA's (service level agreements)
    • Basic knowledge of supply chain management, data management and ticket resolution
    • Handle emergency situations quickly to minimize business changes in the field
    • Strong communication and organization skills
    • Strong customer service and vendor relationship building skills
    • 2+ years of relevant experience preferred
    • Willing to work nights and weekend shifts


At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

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Location

1375 Broadway, 14th Floor, New York, NY 10018

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