Change Lead

Company:Mercer

Description:

We are seeking a talented individual to join our Change and Transformation team at Mercer Super.  This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

Change Lead

In this newly created role, Mercer Super is seeking an experienced Change Lead to be hands-on and deliver change management activities as part of the Mercer Super Change & Transformation Function.

Reporting to the Mercer Super Change & Transformation Leader, this role is responsible for leading change planning and delivery to enable successful adoption of a portfolio of initiatives (including regulatory, operational, technology and client/member-impacting change) and ensuring organisational readiness and sustainment of outcomes.

We will count on you to:

• Apply Mercer’s Pacific Change frameworks, standards, templates and minimum deliverables to Mercer Super’s change portfolio to ensure consistent, high-quality change delivery.
• Establish and run portfolio-level change governance routines (e.g., change planning forums, quality reviews, stage gate inputs, reporting cadence) aligned to the broader delivery/portfolio governance.
• Provide portfolio-level visibility of change activity, key impacts, risks, and delivery health; ensure change plans meet agreed standards and are fit-for-purpose.
• Lead integrated change planning across concurrent initiatives, including dependency mapping, sequencing recommendations, and maintenance of a portfolio change calendar (releases, communications, learning, go-lives).
• Assess and actively manage change collisions, change saturation, and business capacity constraints; provide pragmatic options and trade-offs to support prioritisation decisions.
• Partner with PMO/Program and Project Leads to integrate change activities into delivery schedules, milestones, and governance, ensuring realistic timelines and resourcing for adoption.
• For initiatives impacting Mercer Super teams, lead change impact assessments and determine change delivery approach and resourcing in conjunction with SME teams.
• Define and run readiness activities and go/no-go decision support as required
• In conjunction with the Change & Transformation Leader, deliver organisational change activities to enable Mercer Super’s Business Transformation.

What you need to have:

• 8–12+ years’ experience in change management, including demonstrated experience leading change across multiple concurrent initiatives (portfolio environment).
• Experience in financial services and/or superannuation strongly preferred, including operating within regulated and risk-focused environments.
• Demonstrated experience delivering organisational change (ways of working, role/leader impacts, adoption and sustainment) with measurable outcomes.
• Proven experience partnering with PMO/program/project teams to integrate change activities into delivery schedules, governance, and release readiness.
• Proven ability to apply established change methodologies and toolsets pragmatically in complex environments.
• Strong portfolio planning capability (dependency mapping, sequencing, change calendar management, capacity/change saturation analysis).
• Excellent stakeholder management and influencing skills at all levels.
• Advanced communication, facilitation, and storytelling skills
• Strong capability in change impact assessment, readiness planning, go-live decision support, adoption measurement, and sustainment planning.
• High standards of professionalism, confidentiality, and risk awareness.
• Ability to work effectively across the organisation in a fast-paced complex environment
• Self-motivation with initiative, energy and drive to succeed.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for members, colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.