Channel Manager (NE)

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

LOCATION: Northeast US

POSITION SUMMARY

Broadvoice is looking for a Regional Channel Manager with CCaaS and UCaaS sales experience to join our growing team. In this dynamic role, you will cultivate, maintain, and expand relationships with partners to sell Broadvoice services. If you have CCaaS and UCaaS sales experience and strong relationship-building skills, we want to talk to you!

KEY RESPONSIBILITIES

• Recruit new and productive sales agents/channel partners
• Educate partners on Broadvoice products, processes, and procedures
• Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users
• Differentiate Broadvoice from the competition through consistent communication and ongoing training of products and new selling tools
• Create business plans and monthly/quarterly revenue targets with top partners and provide timely, accurate reports and other information on partner activities
• Travel as required according to business needs, which may include 2-3 annual industry trade shows
• Collaborate with marketing and senior team members to provide direction on partner and market requirements
• Work with sales operations, customer experience and business support to resolve customer and agent-related issues and escalations
• Enhance and promote the Broadvoice name as a brand ambassador

QUALIFICATIONS

• A sales-orientation and customer-focus
• A track record of CCaaS and UCaaS sales success in a Channel Sales environment
• Experience in the telecommunications industry, specifically CCaaS and UCaaS
• Exceptional rapport-building, verbal and written communication, and follow-up skills
• Experience with CRM systems, preferably Salesforce
• Experience using MS Office tools; technically savvy
• Experience presenting to individuals or groups in person and via virtual meeting tools

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.