Channel Partner Manager - SIs, BPOs, & Consultants

Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

As a Channel Partner Manager at Assembled, you will own and manage our holistic strategy for channel partnerships with Consultants, Systems Integrators (SIs), BPOs, and other services providers across the CX and AI landscape. You will help build and grow key relationships, generate partner pipeline, and drive initiatives that deliver meaningful value to Assembled, partners, and customers. In addition, you’ll have the opportunity to be an early member of the Partnerships Team and play an influential role in shaping our partner program, processes, and strategy as we scale.

• Channel Strategy: Craft and own the plan that expands Assembled’s support operations platform through SIs, BPOs, and Consultants.

• Partner Recruitment & Enablement: Source, sign, and train new partners; deliver enablement that cements awareness and mindshare.

• Relationship Management: Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact and liaison between organizations.

• Go-to-Market Execution: Conduct joint marketing, enablement, and co-selling plays; travel as needed to industry conferences and partner events to fuel pipeline.

• Cross-Functional Alignment: Drive account mapping, targeted demand gen, and rules-of-engagement enforcement with Sales, Marketing, and Product.

• Performance Management: Track partner activity, enablement milestones, sourced pipeline, and deal velocity; surface insights and course-correct fast.

• Market Intelligence: Stay sharp on CX and AI trends; channel competitive intel into new partner, product, and program opportunities.

• Experience: 5+ years in SaaS, including 2+ years managing channel motions with SIs, BPOs, consultants, or other service partners.

• Relationship Building: Trusted by partners; respected by AEs and SEs. You open doors and keep them open.

• Track Record of Success: Consistently convert partner-sourced leads into qualified pipeline and closed-won revenue.

• Operational Mindset: You design repeatable plays, document them, and drive cross-functional execution.

• Analytical Skills: Live in numbers and metrics, translating data into clear learnings and recommended actions.

• Industry Knowledge: Familiar with the technology landscapes for CX, WFM, and emerging AI-for-support.

• Executive Communication: Crisp storyteller who aligns C-suite, field teams, and partners around a plan.

• Generous medical, dental, and vision benefits

• Paid company holidays, sick time, and unlimited time off

• Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)

• Paid parental leave

• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices

• 401(k) plan enrollment