Chargeback Analyst

The Chargeback Analyst is a key member of the Finance and Revenue Operations Team, responsible for managing and optimizing the core billing platform. The ideal candidate will have strong analytical and problem-solving skills, meticulous attention to detail, and the ability to collaborate effectively internally. You will report to the Director of Revenue Operations, based in the New York City office (hybrid 3x week).

• Investigate chargebacks and transaction disputes across various payment networks 
• Collect, analyze, and compile relevant documentation to prepare timely and accurate chargeback representments
• Monitor chargeback trends and performance metrics to identify root causes and propose prevention strategies
• Liaise with customer support, fraud, finance, and legal teams to resolve disputes and escalate cases when needed
• Maintain detailed records of chargeback activities in case management systems 
• Support reporting and reconciliation processes related to chargebacks and payment disputes

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience).
• 2–4 years of experience in chargeback processing, finance operations, or related SaaS industry roles.
• Strong understanding of SaaS chargeback processes, contract compliance, and related industry practices.
• Advanced Excel skills and strong data analysis capabilities.
• Excellent attention to detail, accuracy, and organizational skills.
• Strong communication with the ability to resolve discrepancies and disputes effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-focused mindset
• Proactive auditing and process improvement

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 20 weeks for parental leave and up to 12 weeks to care for an ill family member
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. 

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid