We are seeking a Chat Support Specialist to provide excellent customer service via online chat. You will assist customers with inquiries, resolve issues, and provide product information.
Responsibilities:
* Respond to customer inquiries promptly and professionally through live chat.
* Provide accurate information about products and services.
* Troubleshoot and resolve customer issues.
* Escalate complex issues to the appropriate team.
* Maintain a high level of customer satisfaction.
* Document customer interactions and update customer records.
Qualifications:
* High school diploma or equivalent.
* Excellent written and verbal communication skills.
* Strong problem-solving abilities.
* Ability to multitask and work in a fast-paced environment.
* Customer service experience is a plus.
What you need to know about the NYC Tech Scene
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
