Claims Learning Consultant

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

**This position is eligible to work from home anywhere in the US**

As a Claims Learning Consultant, you'll make a direct impact on the success of Claims team members by designing and delivering engaging learning programs that build technical, system, and professional capabilities. Working closely with leaders and subject matter experts, you'll develop training solutions, support key business initiatives and system enhancements, and drive continuous improvement through learner feedback and data insights. Your work will help strengthen employee performance, improve customer outcomes, and support the overall success of the Claims organization.

Essential Functions:

Education & Experience:

• Bachelor’s degree, preferably in insurance, business, or related field, or equivalent relevant experience

• Five years of experience in Claims operations or training, claim handling, or related experience, including experience with claims systems such as Guidewire

• Prior experience in instructional design and facilitation preferred

Knowledge, Skills & Abilities:

• Excellent knowledge of commercial Claims processes

• Thorough knowledge of property and casualty insurance and terminology

• Strong knowledge of technology, including Microsoft 365

• Excellent cross-functional communication and stakeholder management skills

• Strong documentation, organization, and training design abilities

• Ability to leverage automation or AI-enabled tools to improve efficiency preferred

• Demonstrated ability to understand and explain issues from both a technical and a business functional point of view

• Proven ability to work in a fast-paced, iterative cycle with multiple projects under scheduled deadlines

• Ability to adapt to new technologies and changing priorities

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.