Handle cyber insurance claims from first notification through settlement, including complex multi-party claims, policy interpretation, coverage analysis, reserving, recoveries, vendor coordination, and financial loss assessment. Maintain relationships with policyholders, brokers, underwriters, and external advisers while meeting US claims regulations, governance standards, deadlines, and audit requirements. Manage claim files, payments, reporting, escalations, and feedback on product and coverage trends.
An experienced claims professional is required to support our expanding US Admitted Claims offering and further strengthen CFC’s global claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders and brokers. We are seeking a conscientious and hardworking claims professional with experience and an interest in handling cyber claims.
This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.
Key Responsibilities
Your responsibilities will include but are not limited to:
- Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
- Foster good relationships with policyholders, brokers and drive excellent customer service.
- Actively work with a panel of response vendors during claims incidents.
- Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
- The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
- Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
- General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
- Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
- Identify and escalate claims related issues to line manager where necessary.
Skills, Knowledge & Expertise
Essential experience
- Experience handling insurance claims (Cyber is desirable, but not essential)
- Experience handling complex, multi-party claims and managing external advisers
Regulatory & compliance knowledge
- Working knowledge of US insurance claims handling requirements, including fair claims practices
- Experience operating within defined claims authorities, governance frameworks, and audit expectations
Technical knowledge
- Strong policy interpretation and coverage analysis skills
- Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
- Confidence using claims management systems, producing clear written analyses, and making recommendations
Base salary: $120,000–$160,000 (dependent on experience).
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1200 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.Feeling like you need to tick every box before applying? We see things differently. In a rapidly scaling company like ours, ambition and the drive to learn count for more than a 'perfect' checklist. We're building the future of insurance, and that requires diverse talent eager to grow with us. If this role excites you and you're ready to make a significant impact, bring your unique background and let's build something great together.
CFC New York, New York, USA Office
New York, United States
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