Leads the claims training team and oversees training strategy, curriculum development, delivery, scheduling, and evaluation. Partners with Claims leadership and Quality Assurance to identify needs, improve claim handling, and maintain regulatory compliance. Coaches team members, manages projects and resources, monitors performance metrics, and ensures training materials reflect current insurance procedures, systems, statutes, and policy requirements. The role may require overnight travel, extended hours, weekends, holidays, and catastrophe response support.
At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Training Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Training Manager where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Claims Training Manager enjoys robust benefits:
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous match.
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Claims Training Manager:
- Exemplify professional and ethical behavior.
- Lead, coach, and develop the Training Team, providing guidance, mentorship, and performance feedback.
- Function as a resource to the Claims Department.
- Strategically assess training needs in partnership with Quality Assurance, Claims leadership, and other stakeholders; recommend and implement solutions for greater efficiency and improved claim handling.
- Oversee the creation, development, and delivery of effective training programs.
- Ensure training materials accurately reflect current/relevant practices and regulations.
- Manage the scheduling and facilitation of in-person and virtual training sessions on claims processes, systems, guidelines, regulatory requirements, and other topics.
- Monitor and evaluate the effectiveness of training programs, curriculum, and learner engagement; drive continuous improvement based on feedback and performance metrics.
- Maintain up to date knowledge and compliance with Company procedures, claim related statutes, insurance regulations, other legal requirements and emerging trends in claims handling and training.
- Deliver high level customer service for internal and external partners.
- Manage projects, deadlines, and priorities; allocate resources effectively.
- Provide feedback to Claims leadership and promote consistency of claim handling.
- Overnight travel and/or extended work hours beyond regular business hours may be required, including weekends, holidays, during a catastrophe response, and/or as needed.
- Other duties may be assigned.
What we are looking for as a Claims Training Manager:
- Bachelor's degree
- MBA and/or insurance designations such as ACI and CPCU are a plus
- 12+ years of experience in property and casualty claims including prior claims training and management experience
- Field claim handling experience is preferred
- If residing in a state where an adjuster license is required, must maintain Designated Home State license in good standing at all times.
- Must maintain adjuster license in all non-resident states where Frontline operates and an adjuster license is required.
- Must obtain required adjuster license in new states commensurate with company expansion.
- Exceptional verbal and written communication, facilitation, and coaching skills
- Excellent analytical skills and attention to detail
- Strong working knowledge of Xactimate, XactAnalysis, XactContents, Guidewire, and PowerBI
- Advanced knowledge and understanding of Company procedures, claim processes, claim related statutes, insurance regulations, and other legal requirements
- Exceptional comprehension of policy contracts and proper application of policy coverages
- Experience in curriculum creation, facilitation, and evaluation
- Ability to manage multiple projects, deadlines, and priorities
- Ability to lead and motivate a team, fostering continuous improvement and professional growth
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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