Client Engagement Manager

We’re looking for a Client Engagement Manager to join our US Events team. This is not a sales role—it’s a high-touch client engagement role focused on creating a smooth, welcoming, and efficient onboarding experience and providing responsive, ongoing support as client needs arise.

This position is ideal for someone who is client-focused, process-driven, and thrives in a collaborative, people-first environment.

As the US Client Engagement Manager, you will be the first point of contact for newly signed clients and a trusted partner throughout the onboarding and early engagement phases. You’ll ensure clients are properly set up for success, feel supported during their journey, and have a clear understanding of our services and how to access them.

Your goal is to provide a seamless client experience, bridging internal teams and client needs with empathy, organization, and professionalism.

What You’ll Do:

Client Onboarding & Enablement

• Guide new clients through the onboarding process, ensuring a smooth setup and clear expectations.
• Act as the main point of contact during onboarding, answering questions and aligning internal teams on client needs.
• Coordinate project handovers from Sales to Operations with clarity and attention to detail.
• Host client kickoff calls and support documentation efforts to ensure all stakeholders are aligned.

Ongoing Client Engagement & Support

• Provide responsive, solution-oriented support for inbound client requests or concerns—especially prior to handoff to the operational delivery team.
• Foster trusted client relationships by being approachable, dependable, and proactive.
• Troubleshoot issues or escalate to the appropriate internal teams while ensuring the client feels supported.
• Stay informed about client history and preferences to maintain continuity across engagements.

Internal Collaboration

• Partner closely with Sales, Operations, and Leadership to maintain a cohesive client journey.
• Keep CRM and internal systems updated with key onboarding and client engagement milestones.
• Participate in team meetings and feedback loops to continuously improve the client experience.

Compliance & Process Adherence

• Follow established procedures and client onboarding frameworks, offering suggestions for improvement where needed.
• Support the company’s commitment to compliance and certification standards.

What We’re Looking For:

• 4–5 years in a client-facing, onboarding, or customer success role—ideally in events, travel, or professional services.
• A people-first mindset with a genuine passion for helping others succeed.
• Strong written and verbal communication skills.
• Highly organized with the ability to manage multiple moving parts and priorities.
• Comfortable working independently in a remote environment.
• Familiarity with tools like Salesforce, Cvent, and Google/Microsoft Suites is a plus.
• Occasional travel for team meetings or industry events may be required.