The Client Partner serves as the primary liaison for customers, driving value, adoption, and expansion while managing complex relationships and facilitating ROI discussions.
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Job Snapshot
We are looking for a Client Partner (CP) who will serve as the strategic advisor and primary liaison between Mindtickle and its most important customers. This role is responsible for driving customer value, adoption, renewal, and expansion within existing accounts while aligning Mindtickle’s solutions with the client’s business goals. The ideal candidate will bring a partnership mindset, strong business acumen, and a consulting background with experience managing complex client relationships.
What's in it for you?
- Acting as the primary point of contact for assigned clients, ensuring delivery of measurable business value.
- Driving adoption of products and services, including new features and solutions.
- Proactively managing renewals through value realization and strong stakeholder engagement.
- Identifying and executing expansion opportunities (cross-sell and upsell) within existing accounts.
- Building strategic partnerships by translating client priorities into actionable plans.
- Leading initiatives and projects on the client side to ensure ongoing value realization.
- Facilitating ROI discussions and long-term value positioning with key stakeholders.
- Monitoring customer health metrics such as ROI, MAU, GRR, and NRR, and addressing risks.
- Managing relationships across multiple client stakeholders, including C-level executives.
- Increasing Mindtickle’s footprint by multi-threading relationships within client organizations.
We’d love to hear from you, if you:
- Possess a deep understanding of business strategy and industry trends.
- Own strong knowledge of SaaS products and solutioning.
- Are experienced in managing large-scale, multi-stakeholder client programs.
- Have demonstrated ability to solve complex client problems using structured thinking.
- Are obsessed with aligning client outcomes to long-term business value.
- Have experience in consultative, value-driven conversations with executive stakeholders.
- Control and grow accounts through upsell/cross-sell initiatives.
- Are comfortable discussing both business and technical concepts with clients.
- Possess excellent communication, presentation, and stakeholder management skills.
- Are data-driven with experience in monitoring and analyzing customer success metrics.
Preferred Experience:
- Worked at a top-tier management consulting firm (e.g., MBB, Big 4).
- Have experience in sales, account management, or business development with a focus on retention and expansion.
- Are familiar with working in or selling into enterprise clients, ideally in tech or SaaS environments.
- Have led cross-functional initiatives or complex client-facing projects.
- Possess a strong track record in customer success and driving measurable business outcomes.
- Hold an advanced degree (MBA or equivalent), preferred.
Success Metrics:
- Customer ROI metrics (demonstrated business impact).
- % Monthly Active Users (MAU).
- Customer Health Score.
- Gross Revenue Retention (GRR).
- Net Revenue Retention (NRR).
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
Top Skills
SaaS
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