Client Partner

Who we’re looking for… 

Role: Client Partner
Supervisory Responsibility: This role does not currently have direct reports.
Location: We are a remote-first company but we prioritize candidates in New York City, Chicago, D.C., and San Francisco given the customer requirements of this role. We have office spaces available in all of our hubs.
Travel: This role will travel as needed for in-person customer meetings and industry conferences. Note, Knit does US All Team, in-person company events 2x per year.

A little about us
Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world-class research. From survey generation to stakeholder-ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

Overview & Responsibilities 

The Client Partner will play a critical role in driving Knit’s growth by managing and expanding our largest enterprise partnerships while also building relationships with new high-potential accounts.

You’ll own a portfolio of 10–20 enterprise accounts—some existing, some new—with the mandate to retain, grow, and strategically expand them across business units and markets. Acting as the commercial quarterback, you’ll lead renewals, upsells, and cross-sells while prospecting into new divisions and organizations to grow your book of business.

You’ll join a team that’s building something category-defining—and you’ll help shape how some of the world’s most respected brands uncover and activate insights through AI-native research.

This is a high-impact, consultative sales role that blends strategic relationship management with commercial ownership. You’ll collaborate closely with Customer Success, Research, and Product to ensure clients are realizing value while uncovering new ways Knit can help them succeed.

• Own and grow a portfolio of 10–20 enterprise accounts, including both existing clients and targeted net-new logos.
• Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year.
• Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value
• Act as a strategic advisor to senior Insights, Analytics, and Marketing leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges.
• Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership 
• Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge
• Represent Knit externally at conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
• Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.

• Net-New Revenue: Securing new enterprise partnerships and expanding Knit’s presence across target accounts.
• Net Revenue Retention (NRR): Expanding overall revenue within your account portfolio through renewals, upsells, and cross-sells
• Renewal Rate: Consistently securing on-time, value-driven renewals.
• Sales Excellence: Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams.

Key Skills & Experiences
A successful candidate for this role has deep experience managing strategic enterprise accounts—particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and commercial ownership.

Required:

• 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry
• Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts
  • We are specifically looking for individuals who have supported clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above)
• Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships
• Proven success managing Fortune 500 clients with multi-business-unit complexity.
• Consistent track record of hitting or exceeding growth, renewal, or NRR targets.
• Experience leading commercial negotiations for six- and seven-figure contracts.
• Consultative, discovery-led approach with exceptional listening and problem-solving skills.
• Highly organized, with disciplined pipeline and account management.
• Strong collaboration skills—adept at leading cross-functional teams across Customer Success, Research, and Product.
• A builder’s mindset—comfortable navigating ambiguity and energized by shaping processes as we scale.

Nice to Haves:

• Background in SaaS, AI, or technology-enabled services that drive strategic business decisions.
• Experience managing global or multi-market client portfolios.
• History of success in high-growth or startup environments where playbooks are still being written.

Benefits
Upon joining the Knit team, you will receive a competitive salary + commission plan, Equity Options, Healthcare (medical, dental, and vision), and Additional Coverage, a company laptop and one-time, onboarding Technology Stipend, a 401(k) with company match, flexible time-off, hybrid working, and more!

Salary
In accordance with New York pay transparency requirements, the expected on-target earnings [OTE] is a range of $240,000 - $320,000 annually. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit.

Our Company Values -
We are the Championship Team. This means we:

• Are 1% better every day: We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?” 
• Play to win: We set audacious goals and push ourselves to achieve them with a bias towards action  (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
• Keep the main thing the main thing: Identify what has the biggest impact and prioritize to focus on it.