Client Platform Engineer
DailyPay, Inc. is transforming the way people get paid. As the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations in Minneapolis and Belfast. For more information, visit DailyPay's Press Center.
The Role:
The role of Client Platform Engineer is to solve our most difficult IT infrastructure problems and build upstream the architecture to avoid them. You should be comfortable in guiding the IT team as the technical subject matter expert. We applaud creative ingenuity and want that passion to be brought into the management of our technical platforms. This is a hybrid role; 3 days (Tuesday-Thursday) in-office based out of our NYC HQ. We will consider full time remote for the right candidate.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking
- Be the point of escalation on issues unresolved from Level 2 IT support
- Prioritize and schedule problem resolution, escalating, when necessary, to management
- Occasionally, provide at the elbow support as well as remote help desk support for company employees. This includes imaging workstations, setting up user accounts, installing applications, troubleshooting, and system maintenance
- Field incoming support requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices
- Occasional enterprise wide system implementations or maintenance requiring after hours work
- Participate in an On-Call IT rotation schedule
What You Bring to The Team:
- 8+ years of professional, enterprise, production level (400+ endpoints) experience providing system management of macOS / iOS in an enterprise environment
- Vast experience administering Jamf, Okta, Jira, Google Workspace, Meraki Stack, Email Filtering and other relevant enterprise tools
- Expert level experience with Mac Imagining tools and workflows including imaging, authentication, profile and policy management, application packaging and onsite and remote deployments
- Expert level of CLI as well as a scripting language, preferably Python
- Deep focus on platform security posture and compliance
- Knowledge of best practices, emerging technologies and IT operations in a large enterprise and high availability environment
- Demonstrable skills in creating accessible end user documentation as well as internal IT documentation
What We Offer:
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. United States locations are categorized into three tiers based on a cost of labor index for that geographic area. The salary ranges are listed by geographic tier. Additionally, this role may be eligible for variable incentive compensation and stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills, and internal equity.
New York City
$111,000—$144,000 USD
Remote, Premium (California, Connecticut, Washington D.C., New Jersey, New York, Massachusetts, Washington)
$102,000—$133,000 USD
Remote, Standard
$97,000—$126,000 USD
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.
DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.