The Client Services Engineer provides technical support to users, troubleshooting hardware and software issues, managing systems, and enhancing client operations. They handle tiered support responsibilities and maintain client interfaces using effective communication skills.
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
- Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
- Evaluate client’s operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
- Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
- Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
- Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
- 4-7 years of related IT experience in an enterprise or server based environment.
- Must have 3+ years of recent systems maintenance and end user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgment.
- Experience with ConnectWise or similar ticketing system preferred.
Similar Jobs
Information Technology
Provide frontline, onsite technical support as an embedded member of a client's team. Troubleshoot hardware, software, connectivity, and account issues via phone, ticketing systems, and in person; document incidents, follow SOPs, escalate complex problems, assist with workstation setup, and maintain strong customer communication.
Top Skills:
Basic NetworkingBusiness ApplicationsComptia A+Comptia Network+Desktop Operating SystemsMicrosoft FundamentalsMobile DevicesPeripheralsPrintersTicketing SystemsWorkstation Hardware
Fintech • Financial Services
Develop and implement integrated FlexTrade products using C++ on Linux/Unix. Resolve complex technical issues, recommend product ideas from client feedback, work across the full product lifecycle, and mentor junior engineers.
Top Skills:
C++C++17C++20Data StructuresDatabasesLinuxMultithreadingOs ConceptsUnix
Digital Media • Information Technology • News + Entertainment
Leads FreeWheel’s Built-In AI Platform and Data Experiences portfolio for premium video advertising. Owns product strategy, roadmap, delivery, business performance, and customer outcomes across interconnected product suites. Builds and manages a product management organization, partners with engineering and data science on AI capabilities, and develops reporting, dashboards, visualizations, alerts, and responsible AI practices. Represents the portfolio with executives, customers, and partners while prioritizing investments, defining KPIs, and guiding products from inception through market deployment.
Top Skills:
Agentic WorkflowsAIAi OrchestrationDashboardsData AnalyticsData VisualizationLlmsRetrieval-Augmented Generation (Rag)SQL
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
