Client Services Manager, Growth

Tatari is on a mission to revolutionize TV advertising. Founded in 2016 to help transform the antiquated world of TV advertising through the intelligent application of AI and machine learning, Tatari helps some of the world’s fastest growing brands including Chime, Calm, Tecovas, Manscapped, Saatva, and Liquid I.V., reach their customers using linear and streaming TV ads. Our platform combines sophisticated media buying with proprietary analytics to turn TV advertising into an automated, digital-like experience, enabling businesses of any size to advertise on TV.

That approach has earned Tatari broad industry recognition, including being named Best CTV AdTech Platform in the 8th annual MarTech Breakthrough Awards, as well as honors from Digiday (Best Connected TV Platform), AdExchanger (Most Innovative TV Advertising Technology), and Business Insider (Hottest AdTech Companies). Tatari has also been recognized as the Best Place to Work by Inc. Magazine. Backed by an executive team of former founders and senior leaders from companies including Shazam, TrueCar, AdapTV, LiveRail, Amazon, Google, Meta, Microsoft, and Yahoo, Tatari continues to scale rapidly as TV advertising enters its next major era.

Tatari is expanding and we’re looking for a Client Services Manager to join the Growth team. The Growth team at Tatari is responsible for managing and executing TV campaigns (primarily programmatic) for SMB clients at Tatari. As such, you will be responsible for a set number of clients within Tatari’s ever-growing portfolio and work cross-departmental to ensure that client needs are met with the most superior management skills.

Responsibilities:

• Manage post-sales relationships for SMB and strategic client accounts as the primary contact and trusted advisor.
• Hands-on media planning, execution and optimization within Tatari’s buying platform across Linear & Streaming TV.
• Listen to clients needs, as well as identifying unknown or unmet needs.
• Become an expert of all-things Tatari (buying, reporting, proprietary measurement, etc.) and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems.
• Guide clients through their TV advertising campaign, with a focus on buying/optimization for business outcomes (CPA, CAC, & ROAS), education across key concepts and strategies, and training on Tatari’s platform.
• Participate, actively engage, and be the expert voice on TV in client meetings.
• Spend a lot of time with clients and building relationships with C-level executives.

Qualifications:

• Bachelor degree from a 4-year institution, preferably majoring in business, statistics, data analytics, and economics
• 2+ years in post-sales account management/client relationship support roles, including C-level interactions
• 1-2 years of experience buying/trading within digital/programmatic buying platforms (DSP’s, etc.)
• Experience working with performance-minded clients (Brands and/or Agencies), with a focus on optimizing for business outcomes such as CPA, CAC, & ROAS
• Solid understanding of Streaming TV buying and overall landscape, bonus for Linear
• Ability to clearly communicate technical terms and concepts
• Great presentation and listening skills—you come prepared to every meeting
• You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson
• Highly organized and detail oriented
• Bonus: understanding of TV and digital marketing (i.e. SEM, FB), advanced Excel skills, advanced data visualization abilities

Benefits:

• Total compensation ($80,000-$110,000/Annually)
• Equity compensation
• Health insurance coverage for you and your dependents
• Unlimited PTO and sick days
• Snacks, drinks, and catered lunches at the office
• Team building events 
• $1,000 annual continued education benefit
• $500 WFH reimbursement
• Monthly lifestyle spending reimbursements
• FSA and commuter benefits
• Monthly Company Wellness Day Off
• Hybrid RTO of 2 days per week. THIS IS AN IN-OFFICE POSITION

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.

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