Client Services Manager

Who We Are

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.

Your Role in Our Journey

Wine Enthusiast Media is seeking a highly organized, client-focused Client Services Manager to serve as the primary point of contact for advertising partners throughout the lifecycle of their campaigns. This role is responsible for managing client relationships, coordinating advertising programs, and ensuring seamless execution across Wine Enthusiast's media portfolio, including print, digital, social, email, podcast, video, and experiential events.

Working closely with the Sales, Media Operations, Design, Marketing, and Editorial teams, the Client Services Manager will oversee campaign execution from kickoff through completion, ensuring projects are delivered on time, meet client objectives, and provide an exceptional client experience. The ideal candidate is proactive, detail-oriented, solutions-driven, and thrives in a fast-paced, collaborative environment. Experience using project management tools—particularly Monday.com—is preferred to help manage campaign timelines, workflows, and cross-functional collaboration.

What You'll Be Uncorking

Key Responsibilities:

• Serve as the primary day-to-day contact for advertising clients, building trusted relationships and delivering exceptional customer service throughout each campaign.
• Manage the execution of integrated advertising programs across print, digital, social media, email, podcast, video, and events.
• Lead campaign kickoffs, establish timelines, communicate deliverables, and ensure all client assets and approvals are received on schedule.
• Partner closely with the Sales team to transition newly sold campaigns into execution and identify opportunities to support renewals and future business.
• Coordinate with internal teams—including Digital Advertising, Design, Marketing, Editorial, and Events—to ensure campaigns launch accurately and on time.
• Monitor campaign progress, proactively communicate updates to clients, and quickly resolve issues or changes as they arise.Review campaign deliverables for quality, accuracy, and alignment with client expectations before launch.
• Maintain accurate campaign documentation, project timelines, and client records using project management and CRM tools.
• Prepare campaign recap materials, performance summaries, and post-campaign reports for clients and internal stakeholders.
• Recommend process improvements that enhance operational efficiency and elevate the overall client experience.
• Stay informed on Wine Enthusiast's advertising products, media offerings, and industry trends to effectively support clients and internal teams.

The Perfect Blend (What You Bring to the Table)

Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience.
• 2–5 years of experience in client services, account management, advertising operations, media planning, or project management within the publishing, media, marketing, or advertising industry.
• Excellent project management and organizational skills, with the ability to manage multiple campaigns simultaneously.
• Strong written, verbal, and interpersonal communication skills with a client-first approach.
• Ability to build strong relationships with both clients and cross-functional internal teams.
• Highly detail-oriented with exceptional follow-through and problem-solving abilities.
• Ability to adapt quickly, prioritize competing deadlines, and perform effectively in a fast-paced environment.
• Proficiency with Google Workspace and Microsoft Office.

Preferred Qualifications:

• Experience managing integrated advertising campaigns across multiple media channels.
• Experience with Monday.com or a similar project management platform.
• Familiarity with CRM systems, digital advertising, and publishing workflows.

This position offers a flexible hybrid schedule, requiring employees to be onsite at our Valhalla, NY headquarters a minimum of twice per week, with Tuesday and Thursday designated as a required in-office days.

Our Commitment to You

Unlimited PTO, Full Medical, Dental and Vision benefits, 401(K) Match, FSA, Flexible Work Environment, Onsite Gym, Pet Discount Plans, Employee Discount, optional Wine Tasting Class participation, Flexible Schedule, Dynamic and Collaborative work culture.

Our Core Values

JOY

We recognize that our business is not just about numbers, but also about people. As a family business, we honor the importance of our employees’ home lives. We encourage fun, discovery, adventure and health for our teams.

EMPATHY

We support our employees with patience and understanding, recognizing that work hours represent a substantial percentage of one’s time. We encourage a diverse mindset that helps us better reflect the evolving wine culture.

TRANSPARENCY

Communication and integrity are the cornerstones of our relationships with each other and our customers. We speak openly about our achievements and challenges, with the goal of helping each other grow.

PASSION

We’re not just a company; we’re a community. Our job is to enhance the lives of others, making the wine industry and all its offerings accessible and enjoyable. Delighting and educating our consumers is at the core of everything we do.

INNOVATION

We value those who think outside the box to elevate the company. We celebrate change, appreciating that a nimble culture attracts talent and motivates team members to push the envelope and build our business for the future.

COLLABORATION

We believe in the power of working together, sharing ideas, and leveraging our collective talents to achieve our goals. We mentor those we lead and surround ourselves with people who drive us to do more than our personal best.

Our Commitment to Inclusion & Equity

At Wine Enthusiast, we are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application or interview process, please contact us at [email protected].

Our family-owned company was born from a passion to bring a fine wine experience to the everyday. We believe wine is best shared with others and brings people together. In 2021, Adam and Sybil's daughters Erika Strum Silberstein and Jacqueline Strum were named co-presidents and continue to lead the mission of bringing wine to life. The second generation works together with the collective team to create new and better ways for everyone to explore and enjoy the exciting world of wine, including low-alcohol wines, non-alcohol wines, spirits, and beyond! We hope you’ll join us with a glass in hand.