Client Success Associate

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday.  We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values.  People who say “I’ll find a way” instead of saying “it can’t be done.”
At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising.

Role & Responsibilities

United States, Remote

VideoAmp is looking for an early career Client Success team member with knowledge of AdTech and TV to drive post sale servicing and retention, with a focus on delivering outsized client value. The Client Success Associate will support our clients across VideoAmp’s solutions. As a Client Success Manager, you will be responsible for building and maintaining strong relationships with a small set of clients or supporting other Client Success Managers. You will work closely with clients and team members to understand their client needs and assist with strategies and solutions that deliver value and drive retention and growth. Our Client Success team members are passionate about solving customer challenges and have extensive knowledge of tech, data, TV & digital video space. They have a proven track record of building client relationships and maximizing client value and retention for a high growth AdTech organization.

• Primarily responsible for supporting Client Success Managers and assisting with routine client inquiries and tasks.
• Expected to gain hands-on experience in client interactions and build a solid understanding of VideoAmp's products and services
• Manages a portfolio of similar clients and/or assists others with more diverse portfolios
• Tackles routine client inquiries and basic issue resolution.
• Drive client value through customer centric problem solving and outcomes
• Build, maintain, and grow existing client relationships (reporting, client deliverables, client engagement)
• Assist with training and onboarding guidance to clients to ensure a smooth transition onto VideoAmp solutions to maximum value realization.
• Educate clients on the features and benefits of Videoamp's solutions.
• Use VideoAmp's solutions to analyze data, develop insights and optimization recommendations to help clients achieve their goals
• Gather client feedback and share internally to guide prioritization, continuously improving our solutions and services.
• Assist with influencing client stakeholders and cross-functional teams across matrixed organizations.
• Increase Retention by exhibiting excellent customer service and through great experiences and solution delivery

Experience/Skills 

• 1+ years of advertising agency or AdTech vendor experience
• Growing analytical skills with the ability to draw insights from big datasets
• Strong work ethic and autonomous individual with a desire to work in a fast-paced, results-driven environment
• Excellent communication and interpersonal skills, with the ability to build and maintain strong professional relationships
• Exceptional presentation skills and ability to tell a story with data and insights
• Proficient in Microsoft Excel and Google Sheets with the knowledge of basic functions including pivot tables and vlookups. 
• Experience working within Google Docs and Slides.

Nice to haves

• 1+ years interactive online media planning & buying, Analytics experience, or Client Success in the AdTech industry a plus
• Knowledge of measurement solutions, a plus
• Ad Agency, DSP or in-house Brand Marketing experience a plus

What We Offer

This position pays between $50,000 - $65,000 + 30% Targeted Commission Variable + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience.

• Discretionary and flexible paid time off
• In addition to standard US holidays off, VideoAmp employees also partake in week long Summer and Winter Breaks
• Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp
• Unlimited financial wellness sessions with Origin financial advisors
• 401k Plan
• HSA & FSA
• Commuter Benefits
• Cell Phone Reimbursement
• Paid Maternity and Parental Leave for All Family Additions

We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you.

Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team -  join us and make an impact!

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