Client Success Associate

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity

The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food­ service operators.

The Impact You Will Make:

• Own the entire post-sales relationship with Grubhub Campus signed accounts

• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.

• Project manage the operational set-up and deployment of each campus launch

• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership

• Provide exceptional client service, proactively problem solve to identify and resolve any account issues

• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support

• Closely monitor, measure, and report on key performance metrics in each market

• Use data to determine priorities for campus specific initiatives

• Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

What You Bring to the Table:

• Bachelor’s Degree preferred or high school diploma/GED

• 2-3 years experience in account management

• Track record of building strong cross-functional relationships

• Strong interpersonal communication skills, both verbal and written

• Highly data-focused, with strong proficiency in Excel

• Marketing or SaaS Tech experience is a plus

• Resourceful, creative, and able to find innovative ways to achieve results

• Exceptionally detail-oriented and can multi-task

• Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)

• Willingness to travel up to 25%

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below.

Chicago: $60,000 - $75,000 ($70,500- $88,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let your recruiter know how we can make your interview process work best for you. 

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.