Client Success Consultant

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode,  fueled by a recent $190m series C round. 

About the Role:

We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Client Success Consultant who is adaptable, security-minded, deeply customer-focused, and highly technical.

This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of a Lead CSA or the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consultation, and data-driven account management, ensuring partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

Key Responsibilities and Success Factors

As a Client Success Consultant, you will play an essential role in driving partner adoption, technical enablement, and measurable outcomes. Success in this role requires a mix of technical expertise, relationship-building skills, and data-driven insight. Top performers are proactive, collaborative, and excel at aligning partner needs with Blackpoint solutions.

What You'll Do

Partner Onboarding & Adoption

• Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite.

• Define success plans, track progress, and demonstrate measurable value.

Technical Guidance & Enablement

• Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction.

• Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively, and adoption is optimized.

Relationship Management

• Build trusted relationships across technical, operational, and executive stakeholders.

• Facilitate structured meetings, proactive communication, and value-focused reviews.

Risk Identification & Mitigation

• Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators.

• Coordinate internal action plans to maintain and improve partner health.

Cross-Functional Collaboration

• Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.

• Share feedback and insights to improve the Blackpoint product and partner experience.

Operational Excellence

• Maintain accurate CRM records, documentation, and workflows.

• Follow defined cadences, meet SLAs, and use standardized templates and reporting tools.

Data & Insight-Driven Decision Making

• Leverage dashboards, telemetry, and analytics to interpret partner behavior.

• Identify growth opportunities and inform strategic recommendations.

Continuous Improvement

• Identify workflow gaps and propose enhancements.

• Contribute to scalable processes, materials, and best practices for the Client Success organization.

What You’ll Bring

• At least 2+ years experience in a customer-facing, technical role within the MSP space.

• Strong technical proficiency with product suites, platform integrations, and SaaS environments.

• Proven track record driving customer value, adoption, and engagement.

• Ability to navigate complex customer environments and communicate effectively across personas.

• Experience in cybersecurity or adjacent technical domains preferred.

• Excellent written and verbal communication skills, with a curiosity-driven approach to problem solving.

• Comfortable working independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races,  colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital  status, or any other legally protected status. We are committed to equality of opportunity in all  aspects of employment.  For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.