Client Success Manager - Loqate (3889)

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Loqate US Sales Team

The Loqate sales team at GBG in the US region plays a pivotal role in driving growth through strategic partnerships and direct sales initiatives. Focused on location intelligence and address verification solutions, the team operates within a newly formed Partner Sales Development function designed to accelerate market penetration across key industries such as eCommerce, logistics, and financial services. With a strong emphasis on SaaS-based offerings, the team is responsible for building robust pipelines, cultivating relationships with prospective partners, and delivering revenue through both virtual and in-person engagements. Their efforts are supported by Loqate’s advanced technology stack and global data capabilities, enabling businesses to improve customer experiences, reduce delivery errors, and make informed decisions with confidence.

The Role

As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts. This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments. The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion. This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization.

This is a hybrid position for candidates in the New York area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%).

What you will do

• Lead the customer onboarding process to ensure a seamless and successful implementation experience
• Identify and track customer KPIs, partnering with clients to help them achieve their business goals
• Build and maintain trusted advisor relationships with customers and key stakeholders across all segments
• Conduct regular account reviews to assess performance, identify opportunities, and reinforce value
• Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk
• Manage annual account renewals, focusing on revenue retention and identifying growth opportunities
• Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue
• Serve as a liaison between customers and the Product team, providing feedback to inform the product roadmap and future enhancements

Skills we are looking for

• 7+ years of proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment
• Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually
• Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact
• Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo
• Detail-oriented with a strong focus on process improvement and operational excellence
• Comfortable working in a fast-paced, evolving environment with multiple stakeholders
• Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.