Client Success Manager

We are seeking a Client Success Manager to play a critical role in shaping the client experience across Brooklyn’s tax-advantaged products. This individual will serve as a key point of contact for clients, ensuring seamless onboarding, proactive issue resolution, and continuous feedback loops into product and operational decision-making.

Key Responsibilities and Duties

• Support and manage the onboarding process for new clients, ensuring a smooth transition onto Brooklyn’s platform
• Coordinate with internal teams and distribution partners to address client needs and deliver a high-quality service experience
• Serve as the primary point of contact for client inquiries, ensuring timely and effective resolution of questions and issues
• Triage and prioritize client requests across multiple stakeholders in a fast-paced environment
• Build and maintain strong relationships with existing, new, and prospective clients to support long-term engagement and success
• Regularly interact with clients through meetings and communications to reinforce trust and platform adoption

• Partner with Sales & Marketing, Engineering, and Operations teams to resolve client issues and enhance service delivery
• Act as a liaison between clients and internal teams, ensuring alignment and clear communication

• Identify opportunities to enhance client service workflows, including automation and process optimization
• Gather and synthesize client feedback, serving as the “voice of the client” across the organization
• Provide actionable insights to inform product development and strategic decision-making

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Career Level
6IC

Qualifications:

• 2+ years experience working in financial services, asset management, or fintech
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment
• Excellent written and verbal communication skill

• Bachelor’s degree from a top 4-year university or college
• Prior experience in a Client Success Manager or client-facing role
• 3+ years experience working in financial services, asset management, or fintech
• Familiarity with portfolio management platforms or investment-related products
• Experience contributing to process improvement or operational enhancements
• High attention to detail and ability to execute with precision
• Ability to work independently and exercise sound judgment in time-sensitive situations
• Demonstrated ability to build and maintain strong relationships
• Interest in finance and/or asset management
• Quick learning style with the ability to grasp complex concepts and adapt rapidly

Anticipated Posting End Date:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Nuveen is a global investment leader, managing public and private assets for clients around the world and on behalf of TIAA, our parent company and one of the world’s largest institutional investors. We invest in the growth of businesses, real estate, infrastructure and natural capital, providing clients with the reliability, access and foresight unique to our heritage. Our prevailing perspective on the future drives our ambition to innovate and adapt our business to the changing needs of investors - all to pursue lasting performance for our clients, our communities and our global economy. Visit www.nuveen.com to learn more about us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

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