The Client Success Manager ensures a top-notch experience for customers in the fresh produce supply chain, developing SOPs, analytics, and collaborating with multiple teams.
Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Arrive Fresh relentlessly delivers innovative, compliant, and precision-driven cold-chain solutions with world-class service. This helps our partners win in the most complex and perishable industries.
Who We Want
As the Client Success Manager for Arrive Fresh, you will play a pivotal role in building our produce division from the ground up. We are seeking an operational leader with a deep background in produce/perishable freight who thrives in both autonomous and cross-functional environments.
What You'll Do
As the Client Success Manager for Arrive Fresh, your key responsibility will be to ensure a best-in-class experience for our customers in the fresh produce and floral supply chain. You will act as the primary conduit connecting the Arrive Fresh team and their customer and carrier needs with the broader technology, finance, carrier relations and business development teams within the organization. This includes, but is not limited to, developing account level SOPs for execution, developing best-in-class analytics & reporting, technology road-mapping and financial flow.
Qualifications
- 10+ yrs experience supply chain experience; including 5+ yrs in produce & floral
- Expert in the development of Standard Operating Procedures (SOPs) creation including program designs and roll-out
- Expert in cross-functional collaboration across a fast-paced, multi-functional organization
- Experience identifying and creating automation roadmaps for operational tasks
- Experience and knowledge of the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA)
- Ability to adjust altitudes quickly, simultaneously creating strategy while ensuring smooth operational roll-out throughout the organization
- High energy with strong work ethic and passion for continuous improvement
- Experience in project management and implementation is preferred
- Bachelor's Degree preferred in Business Administration, Finance or Information Technology
Supervisory Responsibility
This role has direct supervisory responsibilities over a team of Client Success Manager would supervise Client Success Associates and Reps specializing in produce.
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
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