Client Success Operations Associate (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We’re seeking a Client Success Operations Associate to join our Virtual Shareholder Meetings team! You will be responsible for learning and supporting our growing suite of value-added products. The initial role will focus on operational work related to Virtual Shareholder Meetings.   You will  work within a team to manage several operational functions for the VSM process, focused on guiding internal clients, coordinating with external vendors, and adhering to defined processes, while maintaining high quality and managing expectations, ensuring success and driving world class service.

Responsibilities:

• Research and respond in a timely manner to SMS event manager queries

• Act as a client-advocate, interfacing between multiple departments to deliver high-quality results

• Attend training for a variety of internal applications, used to manage processing

• Coordinate training sessions for internal stakeholders

• Display successful time management skills with strong ability to multi-task

• Monitor the effectiveness of systems, policies, and procedures, making appropriate recommendations on process improvements, to ensure daily operations are efficient

• Coordinate and conduct testing for process enhancements

• Work collectively within a team environment while also managing individual deliverables

• Maintain a demeanor of professionalism with all internal and external contacts

• Take part in pre & post-production testing of enhancements, working with systems and internal departments to meet install deadlines

• Manage off-season projects from initiation through final completion

Qualifications:

• Strong use of MS Office suite of products

• Extremely detail oriented, ability to multi-task and excellent follow-up skills

• Brokerage or back-office industry knowledge helpful

• Web Development (HTML, CSS) experience- preferred

• Adobe Acrobat- preferred

Compensation Range: The salary range for this position is between $25/hr  - $28/hr. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].