Clinical Digital Lead

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY
The Junior Clinical Digital Lead will support and facilitate best practice and efficiency in the clinical domain through the implementation of focused clinical digital improvement strategies. This individual will collaborate with the Health Informatics Officer, Clinical Digital Managers/Leads, Digital Advisory Boards, Physician Advisory Boards, clinicians, and relevant Hospital ExCo team members to drive Netcare’s digitisation strategy.
The Junior Clinical Digital Lead will support the implementation of Netcare’s electronic medical record system, CareOn, in each of Netcare’s facilities by providing the training and operational support to medical doctors and other healthcare providers, with an aim to facilitate the best and safest care that is digitally enabled. This individual will play a pivotal role in the implementation of CareOn, and will serve as a liaison between clinicians and the Health Informatics and Technology (HIT) Department throughout the project implementation and thereafter during the maintenance period. The individual will facilitate communications and feedback from and to the HIT Department as well as the end-users at a facility level, by continually garnering feedback, identifying areas for improvement and developing appropriate solutions to address said areas.
The Junior Clinical Digital Lead will be focused on ensuring the successful implementation and adoption of CareOn within all Netcare’s facilities nationally, ensuring we achieve our clinical digital objectives and the Netcare strategy of Person-centred health and care which is digitally enabled.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Best practice benchmarking and research

• Keep abreast of current research in health informatics and technology for the benefit of business sustainability, alignment to the highest industry standards to enable the best patient care.
• Support research in the field of e-health and health technology to generate ideas to support the Group strategy of person-centred health and care that is digitally enabled.

Primary Objectives

• Work with HIT Department to support the efficient design, implementation, and use of health technology within Netcare, to provide the best and safest, digitally enabled health and care.
• Support the HIT Department in driving the adoption and implementation of health technologies such as electronic medical records (EMRs), electronic health records (EHRs), computerised physician order entry (CPOE), clinical decision support (CDS) systems, health information exchanges (HIEs), and other technologies used in the clinical setting.
• Designing solutions to support HIO needs in line with business requirements and best clinical and information technology practices, while also guiding the clinical and IT departments on methodologies, processes, and best practices according to Netcare’s Enterprise Architecture framework and Information Security principles.

Clinical digital effectiveness and business improvement

• Support the rollout and implementation of Netcare’s EMR across all its facilities from a clinical perspective, to ensure health care providers are onboarded, trained, and supported throughout the transition from paper to electronic.
• Assist in the development of an integrated health information system, connecting clinical systems and health technology, from a functional, governance and framework perspective.

Quality assurance

• Drive the quality improvement processes in the Netcare EMR project to ensure the system delivers the highest level of care.
• Focus efforts on improving the overall quality of the Netcare’s electronic system to drive user adoption. 

Doctor and Health Care Provider System Support

• Assist in the enrolment and onboarding of doctors and healthcare providers onto the system through the facilitation of various onboarding processes.
• Provide guidance to doctors and other healthcare providers as an expert on the CareOn system.
• Continuously focus on troubleshooting to identify potential problems and escalate unresolved queries to the relevant stakeholders.
• Ensure that where a third party is involved that there is continual follow up to achieve resolution of the query.
• Analyse workflow processes and communicate to the HIT Department, areas identified that could potentially assist in improving patient services and satisfaction aligned to the Netcare strategy of Person Centred Health and care.
• Participate in related project, departmental and team meetings as required.
• Spend >90% of time facility based, interacting and communicate with Doctors and Health Professionals, assess needs and priorities, document these and prepare and present timeous up to date and current data for communication to Management.
• Assist in Sigma calls logged to the Health Informatics team.
• Ensure that minimum requirements are met to determine system readiness, this may include passing certain requirements.
• Ensure that “downtime” processes are adhered to in line with the Standard Operating Procedures (SOP’s) and the training provided in this regard.

Change management, training and development

• Drive content development through research, advice from and collaboration with the Digital Advisory Boards
• Drive development and maintenance of support and training content, through the e-Learning platform and in-person training and support.
• Drive the change management processes surrounding the transition to a digital platform, support and encourage clinicians through the transition and thus ensure the highest level of user adoption.

SKILLS PROFILE

EDUCATION

Required

• Clinical degree at NQF level 7
• Registration with HPCSA, SANC or equivalent professional body

WORK EXPERIENCE

Required

• Experience in training and supporting end users, of/in a clinical or IT system/ environment.
• 3-5 years working experience in a clinical environment.
• Exposure to electronic medical records or other health information systems.

KNOWLEDGE

Required

• Knowledge and support of the ever-evolving Netcare strategy of patient centred Health and care. Continuously deepen the awareness of the strategy to address new challenges within the Healthcare sector, to build a competitive advantage and sustainability through the Netcare moat strategy.
• An advanced level of Computer Literacy and proficiency in MS Office applications.
• Knowledge of health-related policies, procedures and legislation would be beneficial.
• Strong interpersonal skills: developing and maintaining positive relationships; communicating clearly and effectively with people at all levels with verbal and nonverbal communication; working with others to identify, define and solve problems; managing conflict resolution.
• Demonstrates excellent organisational skills: organised and structured. Manage timelines to ensure that work is completed timeously.
• Multi-tasking ability and the ability to handle stressful situations, difficult stakeholders (internal and external) appropriately and superior levels of patience and conflict resolution abilities.
• Ability and experience in recognising developmental areas in others and supporting them through coaching to overcome these.
• Excellent attention to detail.
• Ability to drive the change management process.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.