Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Rochester, NY.

The Commercial Lines Account Manager is responsible for overseeing and managing the day-to-day service and support of commercial insurance accounts, ensuring the delivery of exceptional customer service and maintaining long-term client relationships. This role requires a deep understanding of commercial insurance products, the ability to assess clients’ needs, and the skill to develop tailored insurance solutions.

How You Will Contribute

• Manage the daily account management of an assigned book of business, including invoicing, claims reporting and follow-up, premium breakdowns, policy changes, review of policy forms, providing coverage comparisons, and responding to policy questions.

• Oversee the completion of administrative tasks, including issuance of certificates of insurance and auto ID cards and processing policies/endorsements.

• Build successful relationships with clients, vendors, and carriers to improve client retention.

• Identify gaps in coverage and consult leadership or producer of options to advise our clients.

• Support the renewal process for all assigned and prospective clients with the producer, including ordering updated loss information, obtaining updated information, handling renewal applications, renewal marketing, account rounding, reviewing and facilitating the renewal pricing, and preparing the renewal proposal and binders.

• Review and document internal compliance and client disclosure requirements, policies, endorsements, and

• certificates to ensure understanding of client expectations, legal requirements, and insurance operations.

• Help grow the assigned book of business through account rounding and referrals.

• Support marketing and sales teams.

• Follow agency guidelines, policies, and procedures.

Licenses and Certifications

• Property & Casualty License, required.

Skills & Experience to Be Successful

• Strong technical knowledge of coverage in all commercial lines insurance coverage.

• 4+ years of service/general agency/company experience.

• Insurance designation is strongly preferred.

• Experience working with AMS 360 is preferred.

• Proficient in Microsoft Office Suite

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Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.