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Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
The Commercial Strategy & Operations Director will lead our commercial strategy team. Reporting to the CFO, the Director of Commercial Strategy & Operations will be responsible for developing and executing comprehensive strategies to drive revenue collection and increase efficiencies for the Revenue Cycle Management (“RCM”) organization.
This person will be a liaison with our RCM teams to identify areas for operational improvement and design, implement, and monitor new processes to improve efficiencies across the business. This person will also become a subject matter expert on our insurance revenue collection and help drive towards our commercial KPIs as well as define new KPIs for RCM teams. This person will be someone who is excited to develop a deep understanding of payor and provider workflows and creatively solve problems at a fast-moving, mission-driven organization.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Lead the current Commercial Strategy team, owning the strategic roadmap, enabling the completion of key projects and achievement of goals. As needed, hire and onboard additional team members to support our growing initiatives and expand our capabilities.
- Act as a liaison and partner to our RCM teams, supporting in problem identification through to post go-live implementation. Set up data tracking & monitoring to ensure compliance with new workflows, resolve pain points with rollouts, and propose fast-follow solutions to continually enhance team efficiency
- Partner with our Finance teams on forecasting, budgeting, and ensuring alignment with overall company goals.
- Help define long-term RCM team strategy including resource allocation and prioritization
- Leverage our internal data reporting resources to create reporting & visualization tools to be utilized across individual RCM teams, Commercial Strategy / Finance, and executive leadership
- Oversee payor & billing operational considerations for new product rollout
Requirements
- Bachelor’s Degree
- 7+ years of relevant work experience
- Experience directly managing a team
- Natural leader with experience owning initiatives end-to-end
- Exceptional communication, interpersonal, listening and relationship-building skills
- Resourceful with a natural ability to problem solve
- Proactive self-started and natural multitasker
- Strong analytical capabilities; consulting or investment banking experience preferred
- Passion for healthcare services
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Experience with Salesforce, Tableau a plus
- Meticulous attention to detail
- Work authorized in the United States and native or bilingual English proficiency
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional InformationThe total target base compensation for this role will be between $167,000 and $215,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $201,000 and $258,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
Charlie Health New York, New York, USA Office
215 Park Avenue South, New York, New York, United States, 10003
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