Community Account Manager - Northeast (NYC)

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Community Account Manager (“CAM”) is responsible for driving utilization of AlloSure, CareDx’s donor-derived cell-free DNA (“dd-cfDNA”) test within the general nephrology channel.

The CAM will collaborate closely with the Transplant Account Manager (“TAM”), Clinical Liaisons, and Solutions Account Manager (“SAM”) to develop and execute growth strategies within our current user base as well as drive new business within non-user accounts. Successful CAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results.  The CAM role reports directly to the Regional Director (RD)

Essential Duties & Responsibilities: 

• Strategic Planning and Executing Account Plans: Develop and execute strategic plans   to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Clinical and Product Knowledge for Customer Education: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies in order to educate community nephrologists on AlloSure testing and CareDx Pharmacy services
• Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and territory levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators
• Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications: 

• Science based (biology, chemistry, etc.) bachelor’s degree required     
• Minimum of 2 years sales or account management experience in the healthcare industry
• Experience selling into physician-owned practices and hospitals, navigating across multiple stakeholders in a “total office call.”
• Experience with Nephrology highly desired
• Strong interpersonal skills to build and maintain relationships with nephrology professionals
• Track record of developing effective account strategies that maximize business outcomes 
• Strong history of winning new business and exceeding sales quotas
• Strong written and oral communication & organizational skills 
• Must be willing to travel 75% or greater within your territory, including frequent day trips Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Key Characteristics:

• Results Driven 
• Strategic Thinking 
• Patient Focus 
• Problem Solving 
• Strong Communication Skills 
• Persistence 
• Self-Awareness & Adaptability

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes: 

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers/

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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