Community Relations Program Analyst

The U.S. Community Relations Program Analyst is a key member of Citi’s Community Investing and Development (CID) team, which advances economic opportunity through impact investing, employee volunteerism, the philanthropy of the Citi Foundation and fulfillment of regulatory priorities including the Community Reinvestment Act (CRA) in the U.S. Reporting to the SVP, U.S. Volunteers Team Lead, this role supports the development and execution of volunteer and community engagement initiatives that enhance Citi’s community impact, employee engagement, and CRA priorities. The position will support volunteer programs, including but not limited to financial education initiatives and nonprofit board service efforts.  

Responsibilities:

• Support the planning and execution of year-round financial education campaigns, employee volunteer initiatives, and community engagement programs, including the development of volunteer resources, training materials, and communications. 

• Support the coordination of board service activities including participant recruitment, stakeholder engagement, tracking, reporting, and impact measurement. 

• Manage the Citi Volunteers inbox and serve as a primary resource for employees and business partners, providing guidance, technical assistance, and support related to volunteer programs and engagement opportunities. 

• Support the planning, administration, and execution of Citi's annual Global Community Day and other enterprise volunteer campaigns, including volunteer recruitment, event logistics, communications, and participant engagement. 

• Support the development of executive presentations, briefing materials, talking points, newsletters, and other communications highlighting Citi's volunteer and community engagement activities.  

• Support procurement and inventory management, and distribution of volunteer resources, promotional materials, and branded merchandise. 

• Support budget administration, expense management, invoice processing, contract tracking, and other operational processes for the U.S. Volunteers team. 

• Support data management and reporting.   

• Lead or support special projects that advance employee engagement and strengthen nonprofit partnerships. 

Qualifications: 

• 2+ years of experience in an administrative, program coordination, project management, community engagement, or operations support role. 

• Strong project management, relationship management, organizational, and problem-solving skills. 

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. 

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and AI-enabled tools; demonstrated ability to quickly learn new systems and technologies. 

• Excellent verbal and written communication skills with a strong customer-service mindset and the ability to collaborate across business lines and all levels of the organization. 

• Ability to work independently and as part of a team while managing projects from planning through execution.
• Strong analytical skills with the ability to track outcomes, synthesize information, and identify process improvement opportunities. 
• Passion for community engagement, employee volunteerism, nonprofit partnerships, and social impact. 

Education:

• Bachelor's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.