Compliance Officer

ABOUT US

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

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OVERVIEW

The Compliance Officer III- Advisory reports directly to the Director, Compliance Advisory and plays an important role supporting assigned Bank Business Lines and/or BaaS FinTech Partners. The Compliance Officer III is responsible for helping to oversee and enhance the compliance management system (CMS) of the Bank, ensuring that it aligns with the Bank's growth strategy and risk appetite. The Compliance Officer III will help oversee the Bank and/or CCB FinTech Division (CCBX) Compliance Program and works directly with Bank Business Line and/or BaaS FinTech Partner senior staff and/or leadership to provide strategic regulatory compliance advice and problem solving expertise As the Compliance Officer III you will support the development and enhancement of compliance processes, technology, and reporting to ensure that the Advisory Compliance group operates both efficiently and effectively mitigating compliance risk.

RESPONSIBILITIES TO INCLUDE

Governance:

• Work with the Director, Compliance to develop, administer and monitor the implementation of a CMS that provides assurance over the Bank’s compliance with all applicable laws and regulations applicable to its operations and product offerings particularly those of Bank Business Lines and/or BaaS FinTech Partners.

• Monitor external resources for emerging regulatory compliance trends or changes to the compliance environment; assess applicability to Bank Business Lines and/or BaaS FinTech Partners, and effectively lead the implementation of the change.

• Assess the compliance risk needs of Bank Business Lines and/or BaaS FinTech Partners in response to growth and evolving business activities and help support the Advisory Compliance Program accordingly.

• Maintain proficient knowledge of and ensure Bank Business Lines and/or BaaS FinTech Partners activities are performed in compliance with state and federal banking laws and regulations applicable to assigned areas of oversight.

• Serve as subject matter expert to provide compliance advice and guidance to Bank Business Lines and/or BaaS FinTech Partners while addressing any compliance questions.

Collaboration:

• Effectively communicate with BaaS FinTech Partners, peers, Compliance Leadership, and/or process owners so that all stakeholders are informed about compliance requirements and have the awareness to work together to mitigate compliance risk exposure.

• As requested, liaise with external parties such as Federal or State bank examiners, external auditors, and outside consulting firms regarding the Bank’s compliance function.

Assessment:

• Help to oversee complaint analysis of assigned Bank Business Lines and/or BaaS FinTech Partners by researching, gathering documentation, drafting complaint responses, tracking, and reporting on complaints.

• Oversee issue management for assigned Bank Business Lines and/or BaaS FinTech Partners, including the identification and dissection of issues to identify the root cause, risks, recommendations, and remediation efforts.

• Lead Compliance risk assessments of assigned for assigned Bank Business Lines’ and/or BaaS FinTech Partners' new or modifications to product and service offerings to identify any compliance related issues and/or new regulatory requirements.

• Support the development and recommend approval of compliance policies, ensuring that standards, procedures, and guidelines comply with applicable laws and regulations, the Bank’s risk appetite, tolerances, and policies.

• Research laws and regulations as needed or when unique circumstances arise.

• Independently investigate and act on matters related to compliance and risk.

Reporting and Analytics:

• Lead the collection of information for regulatory examinations and compliance-related audits related to Bank Business Line and/or BaaS FinTech Partner compliance.

• Support post-examination follow up and oversee corrective actions.

• Work with the Director, Compliance in the preparation and presentation of clear and concise reporting to Compliance Leadership.

• Report to the Director, Compliance on a regular basis, providing status updates related to the oversight of Bank Business Lines and/or BaaS FinTech Partners.

Administrative:

• May prepare or support the filing for federal, state, and local regulatory agencies.

• Keep informed and maintain knowledge of all applicable bank regulations for assigned job function through research, training and/or coursework.

• Provide internal service in accordance with Coastal Core Values.

• Support other key compliance and risk management projects as needed.

• Perform additional duties as assigned.

QUALIFICATIONS

• Extensive knowledge of financial services, BaaS, deposit, lending, and privacy compliance laws and regulations (e.g., Regulation E, Truth in Savings Act, Unfair, Deceptive or Abusive Acts or Practices, FACTA, Reg Z-Truth in Lending, Regulation B-Equal Credit Opportunity Act, Fair Credit Reporting Act).

• Ability to build rapport and develop strong internal and external partnerships.

• Ability to succinctly and effectively present information and respond to questions from Bank Business Lines, FinTech Partners, and Compliance Leadership.

• Demonstrated decision-making skill under demanding situations while dealing with complex issues involving competing interests.

• Can interpret a variety of instructions furnished in written or oral form and translate requirements to direct reports.

• Strong analytical, problem-solving skills and abilities with strong attention to detail and accuracy.

• Capacity to multitask while working on long-term projects while maintaining the ability to focus on critical deliverables.

• Proven ability to prepare documents and compose memos, compliance program documents, and/or Bank-wide policies and procedures.

• Strong organization, time management and project management skills.

• Ability to work independently and with a team.

• Experience in attracting, developing, and retaining key talent.

• Ability to research and interpret data from various sources.

• Comprehensive knowledge of Microsoft Office Products. Can build proficiency in other software solutions used by the Compliance group.

• Dedication to integrity, producing high quality results, and meeting deadlines.

• Actively learns, demonstrates, and fosters the Bank’s core values and culture in all actions and words.

• Willing to follow and comply with all applicable regulatory compliance laws.

• Humility, integrity, and a killer sense of humor; you take your work seriously but not yourself.

EDUCATION/EXPERIENCE

• 10+ years of relevant experience in compliance, risk management, audit, or legal roles in the financial services industry preferably with some Fintech exposure; or proven success in current role at Coastal with strong references.

• Bachelor’s degree or equivalent combination of education, professional certification and/or experience.

• Certified Regulatory Compliance Manager (CRCM) designation, or ability to obtain in one year.

• Leadership experience in compliance, risk management, audit, and regulatory examination processes and activities.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BEING YOU AT COASTAL

Coastal is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws.

BENEFITS WE OFFER

We’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Our offerings include:

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

• Holidays: Enjoy 11 paid holidays throughout the year.

Check out our benefits on our careers site!!

PHYSICAL DEMANDS

The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must be able to:

• Sit for extended periods of time.

• Stand for extended periods of time.

• Perform repetitive finger, hand, and arm movement.

• Use electronic office equipment such as a computer keyboard, mouse, ten key, telephone, etc.

• View and read computer screens for extended periods.

• Occasionally stoop, kneel, crouch, or crawl.

• Occasionally lift or move up to 10 pounds.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.