Compliance Policy & Training Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Governance and Program Support (GPS) team manages key components of Block's Compliance Risk Management Framework within Block Compliance. As a Compliance Policy and Training Manager, you'll drive our global compliance policy and training programs, ensuring they're current, effective, and meet regulatory requirements.
You Will

• Manage end-to-end global compliance training operations, including content deployment, audience management, and completion tracking
• Drive data-drive program improvements through analytics, stakeholder feedback, and industry best practices
• Maintain and ensure adherence to training procedures, controls, and documentation to meet regulatory requirements
• Manage training system administration, vendor relationships, and program automation initiatives
• Oversee completion tracking, escalation processes, and inputs to executive reporting
• Manage audit and examination responses related to training programs
• Drive process automation and efficiency improvements
• Manage cross-functional stakeholder relationships
• Support policy requests, as needed

You Have

• 5-7 years in Compliance and/or Risk Management
• 5+ years managing training programs in regulated financial services
• Proven track record of program management and process improvement
• Experience with learning management systems and program automation
• Excellence in data analysis, visualization, and executive reporting
• Demonstrated stakeholder management and communication skills
• Experience managing audit and regulatory examination responses
• Ability to balance strategic initiatives with operational demands

Technologies We Use and Teach

• Learning Management Systems/Tools (Docebo/Articulate Rise)
• Data Visualization Tools (Looker)
• Project Management Tools (Jira, Asana)
• Collaboration Tools (Google Workplace, Slack)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$129,000 - $193,600 USD
Zone B:
$119,900 - $179,900 USD
Zone C:
$113,600 - $170,400 USD
Zone D:
$103,200 - $154,800 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.