Configure and maintain ServiceNow modules, workflows, forms, business rules, and data structures. Translate business requirements into platform configurations, troubleshoot issues, support testing and validation, implement enhancements and updates, maintain documentation, and ensure governance compliance. Collaborate with developers, business analysts, and product teams in Agile delivery environments.
This is a remote position.
The Configuration Analyst will be responsible for configuring and maintaining enterprise systems, primarily ServiceNow, ensuring that platform setups align with business requirements and best practices. The role focuses on system configuration, workflow setup, data structure alignment, and platform optimization.
Key Responsibilities
- Configure and maintain ServiceNow modules, workflows, forms, and business rules.
- Translate business requirements into system configurations.
- Support setup and optimization of platform configurations across environments.
- Maintain configuration documentation and change logs.
- Assist in implementing enhancements, patches, and system updates.
- Troubleshoot configuration-related issues and provide resolution support.
- Collaborate with developers, business analysts, and product teams.
- Support testing and validation of configured solutions.
- Ensure configuration aligns with governance and best practices.
- Participate in Agile ceremonies and delivery planning sessions.
Required Qualifications
- 3–6 years of experience in ServiceNow configuration or similar enterprise platform roles.
- Strong understanding of system configuration principles and ITSM processes.
- Experience working in agile or structured delivery environments.
- Strong analytical, documentation, and problem-solving skills.
- Ability to translate business needs into technical configurations.
Technical Skills
- ServiceNow configuration (ITSM or related modules)
- Workflow and process configuration
- Form design and business rules setup
- Data configuration and management
- Testing and validation of configurations
- Version control and change tracking practices
Similar Jobs
Edtech • Information Technology • Software
Leads corporate communications, public relations, internal communications, executive messaging, and crisis response. Develops strategic PR and media plans, translates company strategy into clear employee and external messaging, partners with PR agencies, advises teams, and measures communications effectiveness. The role works closely with senior leaders and requires strong writing, influencing, and technology-industry communications expertise.
Edtech • Information Technology • Software
Own the full recruitment lifecycle for enterprise go-to-market and corporate roles, partnering with senior leaders on talent strategy. Responsibilities include intake sessions, sourcing, screening, interviewing, closing candidates, pipeline reporting, and presenting recruiting insights. The role also evaluates AI recruiting tools and requires experience hiring for technology, SaaS, or learning-focused organizations.
Top Skills:
Ai Recruiting ToolsApplicant Tracking Systems (Ats)Candidate Sourcing Tools
Artificial Intelligence • Information Technology • Software • Cybersecurity
Leads business development and capture activities across the U.S. Navy, building relationships, shaping requirements, developing pipelines, and pursuing contracts from early engagement through award. Partners with technical and executive teams on solution strategy, competitive positioning, proposals, pricing, and acquisition pathways. Represents the company at fleet demonstrations, exercises, and industry events while monitoring Navy priorities, funding, and capability gaps. The role focuses on unmanned maritime systems, autonomy, AI, robotics, and rapid defense acquisition.
Top Skills:
AIAutonomous SystemsC5IsrCsosFar-Based ContractingIdiqsMaritime AutonomyOtasRoboticsSbir/SttrUnmanned Aerial Systems (Uas)Unmanned Surface Vehicles (Usv)Unmanned SystemsUnmanned Underwater Vehicles (Uuv)
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
